What are the responsibilities and job description for the Associate Member Advocate Training Program (Evergreen) position at Pure Insurance?
About the role.
PURE’s Associate Member Advocate position is the entry point into a fulfilling career in insurance. The role is focused on serving our membership when they need us most by handling phone-based first notice of loss when someone experiences a claim. We are dedicated to providing exceptional customer service in a fast-paced environment, and this role is accountable for responsiveness, accuracy, and an excellent experience in each interaction.
Associate Member Advocates take part in a comprehensive six-week paid onboarding program at the start of this full-time role. This team-oriented program provides a strong foundation in PURE’s business, claims knowledge, and service skills. As part of the onboarding program, Associate Member Advocates obtain state licenses and designations (Property & Casualty Claims Adjuster License). This role is the first step in your progression through the Member Advocate career path, and the first opportunity to be considered for promotion takes place less than six months after your start date with PURE.
What you’ll do.
- Handle first notice of loss for claims; the majority of your day will be spent taking phone calls from our members
- Contribute to a positive work environment through a strong sense of professionalism and teamwork
- Deliver exceptional customer service during first notice of loss, proactive member outreach, and handling of service requests; focusing on empathetic service, active listening, and building trust
- Handle follow-ups on glass and tow auto claims, applying coverage, setting reserves, and bringing claims to resolution
- Quickly respond to member and agent inquiries via telephone, email and mail, making it easy for them to work with us
This career is for you if:
- You have a passion for customer service, and are happy to be on the phone
- You are reliable, persistent, detail-oriented, and capable of prioritizing multiple tasks
- You have great listening & communication skills through both phone and email
- You demonstrate integrity, empathy, urgency and can quickly establish trust & credibility
- You take a sense of pride in and accountability for your work
- You work independently, but thrive in a collaborative atmosphere, exhibiting team spirit & enthusiasm
- Bachelor's Degree is preferred, but not required
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