Claims Representative Casualty Manager

About The Role.

We are seeking a professional Claims Representative Casualty Manager with a passion for customer service and a proven record of success. This role involves providing strong leadership and development to a team of non-injury auto adjusters. You will work with your team to craft an exceptional service experience for our members and independent agency partners. It focuses on creating efficient business practices that ensure timely and effective operational support for the organization.

This is a hybrid role based in our Scottsdale office, where you’ll collaborate with a passionate team three times a week, blending the best of in-office and remote work to support your success.

What You’ll Do.

• Lead team of claims representatives to handle claims in a quality manner delivering on standards of accuracy, efficiency, customer service and regulatory compliance.
• Mentor, train, and coach to set professional, collaborative tone.
• Represent the company in interactions with members, agents, as well as internal stake-holders in underwriting, product management and finance.
• Resolve claims and respond to inquiries involving members, agents, vendors (independent adjusters/appraisers, salvage, rental, car agencies), defense and plaintiff attorneys.
• Have the authority to make appropriate coverage determinations, reserve and resolve claims, status updates with agents, members and vendors, as well as making reserve decisions on individual files, request payments to pay loss costs or loss adjustment expenses.
• Assist claim staff, answer questions, grant settlement authority, review and resolve coverage questions, and collaborate on claims strategy. 
• Report on key metrics to senior management.  
  
  
  

What We’re Looking For.

• 3-5 years of auto liability claims handling experience required.
• 2 years of leadership experience preferred.
• A Bachelor's degree is preferred.
• Insurance designations or a willingness to pursue
• State adjuster licenses and CE credits must be maintained as required by state regulations.
• Strong relationship management and customer service skills.
• Ability to work independently.
• Excellent interpersonal, listening, organizational, written, and oral communication skills.
• Attention to detail, analytical and solid problem-solving skills; proficient in Excel, word, web applications.
• Ability to demonstrate integrity, exhibit team spirit and enthusiasm, and establish trust and credibility.
• Agile learner who can quickly absorb information and apply it to current business situations.
  
  
  

The base salary for this role can range from $80k-$100k, based on a full-time work schedule. An individual’s ultimate compensation will vary depending on job-related skills and experience, geographic location, alignment with market data, and equity among other team members with comparable experience.