General Adjuster - Austin, TX

About The Role.

We are seeking a professional Field Property Claims Adjuster with a passion for customer service and a proven record of success, as well as technical acuity and business acumen. The position encompasses the delivery of flawless service to our members and independent agency partners, developing ease-of-doing business practices that result in efficient and timely operational support for the organization. The territory for this role is the Austin, TX area.

What You’ll Do.

• Handle claims in a quality manner delivering on standards of accuracy, efficiency, customer service and regulatory compliance.
• Represent the company in interactions with members, agents, as well as internal stakeholders in underwriting, product management, and finance.
• Resolve claims and respond to inquiries involving members, agents, vendors, subrogation, defense, and plaintiff attorneys.
• Determine coverage, damages, reserve, and resolve claims.
• Authority for making appropriate coverage determinations, reserve and resolving claims, status updates with agents, members, and vendors as well as making reserve decisions on individual files, requests payments to pay loss cost or loss adjustment expenses.
• Individual may need to enter and access damaged buildings and climb ladders to assess roof damage.
  
  
  

What We’re Looking For.

• Individuals with 5 years of experience in Field Property Claims.
• A Bachelor’s degree is preferred.
• State adjuster licenses and CE credits must be maintained as required by state regulations.
• Proficient in MS Office applications (Word, Excel).
• Proficient in Xactimate X1 with ability to sketch and independently write estimates. Xactimate certification preferred.
• Strong relationship management and customer services skills.
• Ability to inspect and assess properties and manage appropriate vendors.
• Ability to work independently.
• Consistent travel within an assigned territory to members’ homes, with potential overnight travel of up to 15%.
• Excellent interpersonal, listening, organizational, written, and oral communication skills.
• Attention to detail, analytical and solid problem-solving skills.
• Ability to demonstrate integrity, exhibit team spirit and enthusiasm, and establish trust and credibility.
• Agile learner who can quickly absorb information and apply it to current business situations.
  
  
  

The base salary for this role can range from $90k-$110k, based on a full-time work schedule. An individual’s ultimate compensation will vary depending on job-related skills and experience, geographic location, alignment with market data, and equity among other team members with comparable experience.