What are the responsibilities and job description for the Member Services Associate- Charleston (June 2025) position at PURE Insurance?
Searching for stability? Unsure of how to turn your job into a career? Well, keep reading to learn how our Member Services Associate opportunity can spark your potential!
Location: Charleston, SC
Start Date: 06/09/25
Type: Full-Time; Hybrid In-Office 3 days/Remote 2 days
Shift Days: Monday-Saturday for a total of 5 days per week; Specific days to be agreed based on need
Shift Times: Charleston (EST) & Scottsdale (MST): 8am-5pm, 8:30am-5:30pm, 9am-6pm, 9:30am-6:30pm, 10am-7pm, 10:30am-7:30pm; Specific shifts to be assigned based on business need.
Shift Expectations: Your standard schedule will be Monday-Friday, and will include up to 8 Saturdays per year. This will also include up to 3 company holidays per year, with the exception of Thanksgiving and Christmas (which we do not staff).
Compensation: $50,000 annually, plus overtime and monthly bonus potential
Meet the Leadership Team:
PURE Insurance is a reciprocal exchange which is just a fancy way of saying we are owned by the members we insure. Why does it matter? Well, it’s part of what makes PURE, PURE! It means that you’ll never hear us talk about stock prices or maximizing profit because serving our membership is our only priority. And we can’t do that without our proactive Services Associates who are the initial point of contact for our Members.
Who you are:
You are empathetic, passionate, intellectually curious and a team player that never hesitates to help. You have a heart of service, a spirit of confidence and the gift of gab. Taking ownership and always following through come naturally. You find satisfaction in removing obstacles and resolving challenges, so having a completed checklist at the end of each day makes you smile.
What you'll need:
You know your way around a computer and thrive on getting things done. You can switch between multiple applications to complete a task and quickly jump to the next. You work with pride and determination. Thinking critically and creatively to solve problems is a breeze, likely because you may have previously worked in a hotel, restaurant, school or retail store.
What you’ll do:
Our interview process is designed to help us determine whether you’ll thrive best with our members, but either way, delivering exceptional service is the priority:
“As a Member Services Associate at PURE, the heartbeat of our team lies in our unwavering commitment to empathy and a genuine passion for customer service. One of the most rewarding aspects of this role is the opportunity to connect with our members on a personal level, understanding their needs, concerns, and aspirations. In essence, being a Member Services Associate at PURE is an opportunity to transform ordinary moments into extraordinary experiences, one conversation at a time.” – Sarah Breslauer, Senior Member Services Associate
An average day:
Well, there’s nothing average about PURE, but you’ll start and end your day at the same time every day during training and post training you’ll have an assigned shift for your 40-hour work week. During busier seasons, you’ll always have the opportunity to contribute more and be rewarded with overtime pay. You’ll have different daily assignments, so you don’t get bored. And there will always be time for personal and professional development.
Our commitment to you:
First and foremost, PURE starts by setting YOU up for success! Services Associates take part in a comprehensive paid onboarding program that will prepare you to confidently work with our members. You’ll also receive a complete set of home office equipment to make you comfortable when you work remotely.
Starting Salary:
This role begins with a $50,000 starting salary. After onboarding, you are immediately eligible for overtime and the monthly $500 Exceptional Performance bonus that has no cap on the number of winners! You will also be regularly considered for salary increases every six months with continued overtime opportunities.
A Culture of Development:
Company culture is more than free lunches and swag (although we love those, too!). At PURE, all employees have regularly scheduled 1X1’s with their manager. That’s because feedback is a gift and everyone at PURE strives to be better than the day before. We also invest in our employees’ professional and personal development through training and Employee Resource Groups (ERGs), so when new career opportunities become available, we look internally first.
Commuter Support:
Commuting can be expensive. That’s why we offer additional support of $100 per month to those who commute into a PURE office three days or more a week.
An Awesome Benefits Package:
Flexible PTO, student loan debt repayment, tuition reimbursement, and a Headspace membership are just some of the unique benefits that PURE offers. Honestly, there is simply too much to list here, so please visit the "We’ve Got Your Back” section of our careers page to see our full list of benefit programs.
Want to Learn More?
Location: Charleston, SC
Start Date: 06/09/25
Type: Full-Time; Hybrid In-Office 3 days/Remote 2 days
Shift Days: Monday-Saturday for a total of 5 days per week; Specific days to be agreed based on need
Shift Times: Charleston (EST) & Scottsdale (MST): 8am-5pm, 8:30am-5:30pm, 9am-6pm, 9:30am-6:30pm, 10am-7pm, 10:30am-7:30pm; Specific shifts to be assigned based on business need.
Shift Expectations: Your standard schedule will be Monday-Friday, and will include up to 8 Saturdays per year. This will also include up to 3 company holidays per year, with the exception of Thanksgiving and Christmas (which we do not staff).
Compensation: $50,000 annually, plus overtime and monthly bonus potential
Meet the Leadership Team:
- Kristen Vicino, SVP, Head of Service
- Josh Simmons, AVP, Member Services
PURE Insurance is a reciprocal exchange which is just a fancy way of saying we are owned by the members we insure. Why does it matter? Well, it’s part of what makes PURE, PURE! It means that you’ll never hear us talk about stock prices or maximizing profit because serving our membership is our only priority. And we can’t do that without our proactive Services Associates who are the initial point of contact for our Members.
Who you are:
You are empathetic, passionate, intellectually curious and a team player that never hesitates to help. You have a heart of service, a spirit of confidence and the gift of gab. Taking ownership and always following through come naturally. You find satisfaction in removing obstacles and resolving challenges, so having a completed checklist at the end of each day makes you smile.
What you'll need:
You know your way around a computer and thrive on getting things done. You can switch between multiple applications to complete a task and quickly jump to the next. You work with pride and determination. Thinking critically and creatively to solve problems is a breeze, likely because you may have previously worked in a hotel, restaurant, school or retail store.
What you’ll do:
Our interview process is designed to help us determine whether you’ll thrive best with our members, but either way, delivering exceptional service is the priority:
- Quickly respond to member inquiries via phone, email text and live chat, making it easy for them to work with us
- Provide support for billing inquiries, policy changes, renewal inquiries, and our online portal with ease and accuracy
“As a Member Services Associate at PURE, the heartbeat of our team lies in our unwavering commitment to empathy and a genuine passion for customer service. One of the most rewarding aspects of this role is the opportunity to connect with our members on a personal level, understanding their needs, concerns, and aspirations. In essence, being a Member Services Associate at PURE is an opportunity to transform ordinary moments into extraordinary experiences, one conversation at a time.” – Sarah Breslauer, Senior Member Services Associate
An average day:
Well, there’s nothing average about PURE, but you’ll start and end your day at the same time every day during training and post training you’ll have an assigned shift for your 40-hour work week. During busier seasons, you’ll always have the opportunity to contribute more and be rewarded with overtime pay. You’ll have different daily assignments, so you don’t get bored. And there will always be time for personal and professional development.
Our commitment to you:
First and foremost, PURE starts by setting YOU up for success! Services Associates take part in a comprehensive paid onboarding program that will prepare you to confidently work with our members. You’ll also receive a complete set of home office equipment to make you comfortable when you work remotely.
Starting Salary:
This role begins with a $50,000 starting salary. After onboarding, you are immediately eligible for overtime and the monthly $500 Exceptional Performance bonus that has no cap on the number of winners! You will also be regularly considered for salary increases every six months with continued overtime opportunities.
A Culture of Development:
Company culture is more than free lunches and swag (although we love those, too!). At PURE, all employees have regularly scheduled 1X1’s with their manager. That’s because feedback is a gift and everyone at PURE strives to be better than the day before. We also invest in our employees’ professional and personal development through training and Employee Resource Groups (ERGs), so when new career opportunities become available, we look internally first.
Commuter Support:
Commuting can be expensive. That’s why we offer additional support of $100 per month to those who commute into a PURE office three days or more a week.
An Awesome Benefits Package:
Flexible PTO, student loan debt repayment, tuition reimbursement, and a Headspace membership are just some of the unique benefits that PURE offers. Honestly, there is simply too much to list here, so please visit the "We’ve Got Your Back” section of our careers page to see our full list of benefit programs.
Want to Learn More?
- [Our Culture]
- [Our Community Impact]
- [Our Leadership]
Salary : $50,000
