AMS Analyst - Reltio MDM Support

Company Overview

BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? 

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000 customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions. 

Pure is blazing trails and setting records:

• For ten straight years, Gartner has named Pure a leader in the Magic Quadrant 
• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score that is the highest in the industry
• Industry analysts and press applaud Pure’s leadership across these dimensions
• And, our 6,000 employees are emboldened to make Pure a faster, stronger, smarter company as we go

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

Position Overview

The Role

Seeking an application support and maintenance specialist to join our global AMS support team. This role will have a heavy focus on the Master Data Management area of the business dealing in particular with our MDM application Reltio. The person in this role will report to the AMS Manager with an internal stakeholder relationship with Master Data Management. The AMS team is responsible for supporting end users for our core business applications while working with development teams on break fixes/bugs, configuration changes, and system/job monitoring. The Master Data Management team is responsible for the design, development and expansion of Reltio and the integrations and business functionality involved.

Responsibilities

What You’ll Do

• Advocate for the end user by providing a delightful and efficient user experience through professional, proactive communication, regular updates, and timely resolution of issues.
• A troubleshoot and analyze reported issues to resolution or escalation with root cause analysis. 
• Proactively highlight and address trending issues or suggest necessary enhancements or configuration changes.
• Adequately test small configuration solutions to ensure end user adoption and smooth release transition.
• Develop and articulate solution options that incorporate user experience, scalability, security and best practices.
• Ensure the integrity of data, the functionality of Reltio, and integrations associated with the application, primarily Boomi, are monitored and maintained at peak efficiency.
• Communication with internal team members and stakeholders in other time zones for issue clarification and progress reporting.
• Monitor Reltio production environments for performance, stability, and potential issues.
• Conduct routine system checks to ensure optimal functionality.
• Work closely with Reltio's development teams to communicate and escalate issues as needed.
• Contribute to knowledge base articles to facilitate efficient issue resolution.
• Investigate and diagnose technical issues reported by users related to Boomi integration processes.

Qualifications

What You’ll Bring

• Excellent verbal and written communication skills including the ability to author and present materials ranging from detailed technical specifications to high-level presentations.
• A drive to take ownership of reported issues and see them through to resolution.
• Experience with a global support structure stretching over multiple time zones and cultural differences. 
• Possess a love for problem solving using excellent analytical and critical thinking skills with an ability to learn quickly.
• Advanced SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with Snowflake.
• 3 years hands-on Experience with Master data management, data quality management capabilities, and analysis required.
• Experience with supporting MDM through the Reltio Application is desired.
• Experience in integrating Reltio with other systems using APIs (Application Programming Interfaces) is preferred.
• Knowledge of data quality principles and the ability to enforce data quality rules and processes is required.
• Understanding of workflow design and configuration to troubleshoot business processes within Reltio is desired.
• Knowledge of Reltio’s D&B and Snowflake connector is desired.

Pay Range

Pay Transparency Statement

Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. 

This role may be eligible for incentive pay and/or equity. 

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out purebenefits.com for more information. 

There is no application deadline and we accept applications on an ongoing basis until the job is filled.

BE YOU—CORPORATE CLONES NEED NOT APPLY

Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

PURE IS COMMITTED TO EQUALITY.

Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. 

If you need assistance or an accommodation due to a disability, you may contact us at TA-Ops@purestorage.com.

APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.

If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice.

DEEMED EXPORT LICENSE NOTICE.

Some positions may require a deemed export license for compliance with applicable laws and regulations. Please note: Pure does not currently sponsor deemed export license applications so we are unable to proceed with applicants requiring stated sponsorship.

Salary : $119,000 - $179,000