Technical Services Engineer, Portworx

Company Overview

BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? 

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000 customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions. 

Pure is blazing trails and setting records:

• For ten straight years, Gartner has named Pure a leader in the Magic Quadrant 
• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score that is the highest in the industry
• Industry analysts and press applaud Pure’s leadership across these dimensions
• And, our 6,000 employees are emboldened to make Pure a faster, stronger, smarter company as we go

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

Portworx

Pure Storage Acquired Portworx in October 2020, Creating the Industry's Most Complete Kubernetes Data Services Platform for Cloud Native Applications. This acquisition represents Pure’s largest to date and our deeper expansion into the fast-growing market for multi-cloud data services to support Kubernetes and containers.

Responsibilities

Analyze, troubleshoot, and support large-scale customer deployments in public and privateclouds.● Providing technical expertise during all phases of the Portworx deployment for key customers.● Own and track customer issues using our ticket tracking system.● Answer and resolve support cases across all severity levels.● Work with customers and partners in understanding and troubleshooting their deployments,application workflows and workloads through multiple layers of the software stack.● Work with the engineering team to analyze the logs, reproduce customer issues and developstrategies to address customer issues.● Communicate proactively and clearly both internally and externally to enable highest levels ofcustomer success.● Participate in pre-sales calls, help with customer installation during POC and when in production.

● Share and document knowledge via FAQ/KB articles, which can be internal or customer facing.

Qualifications

● Bachelor's Degree in a technical field and/or related technical experience.● Minimum 2-4 years of experience in customer-facing, technical support work/SRE● Working knowledge of Kubernetes/Docker/Tanzu/Vmware container solutions (CKA is plus)● Working knowledge or experience of AWS, AZURE or other related cloud technologies.● Experience in working with one or more DevOps tools like Ansible, Chef, Puppet, Terraform wouldbe a plus.● Proven ability to resolve customer problems, and escalations utilizing appropriate internal andexternal resources.● Ability to triage issues, and escalate them to appropriate engineering groups as necessary.● Fluent in English with clear verbal and written communications skills.● Self-motivated, self-starter who is not afraid to roll up their sleeves and do the right thing to helpthe customer succeed.● Must be willing and able to work in an open office, team environment.● Must be willing to work shifts and on-call rotations.

As this is an office-centric role, you are expected to be present in the office for 4 days a week. As outlined in Pure's Hybrid Work Policy, there will be variations over periods of time, depending on business need

#LI-HYBRID #LI-ONSITE

Pay Range

Pay Transparency Statement

Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. 

This role may be eligible for incentive pay and/or equity. 

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out purebenefits.com for more information. 

There is no application deadline and we accept applications on an ongoing basis until the job is filled. 

BE YOU—CORPORATE CLONES NEED NOT APPLY

Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

PURE IS COMMITTED TO EQUALITY.

Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. 

If you need assistance or an accommodation due to a disability, you may contact us at TA-Ops@purestorage.com.

APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.

If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice.

DEEMED EXPORT LICENSE NOTICE.

Some positions may require a deemed export license for compliance with applicable laws and regulations. Please note: Pure does not currently sponsor deemed export license applications so we are unable to proceed with applicants requiring stated sponsorship.

Salary : $145,000 - $218,000