Service Administrator

Location                                                                  Type

Lancaster                                                                Full-Time

Reports to : Lancaster Office                                $17 - $20 an hour based on prior experience

If you are a motivated individual with a passion for customer service, we would love to hear from you!   Pure Water Technology is looking for a dynamic individual to take on the role of Service Administrator in our growing company. The ideal candidate understands the importance of coordinating service requests and ensuring that our team of technicians delivers prompt and efficient service to our valued clients. The Service Administrator is the first point of contact for most customers and must be able to assess customer needs and prioritize requests. Your other duties may include assisting in taking a payment from a customer, processing a coffee or supply order for a customer, and utilizing our database for service management.

Key Responsibilities :

• Customer Interaction : Answer service calls and address client inquiries, ensuring they are informed and satisfied from service start to finish
• Scheduling and Coordination : Manage field service schedules, assign jobs to technicians, and optimize routing.
• Real-time Communication : Act as the central communication hub for field technicians, providing them with job details and timely updates.
• Data Management : Maintain up-to-date records, from job statuses to client databases.
• Emergency Handling : Coordinate rapid responses for any emergency or last-minute service requests.
• Tech Proficiency : Utilize the latest dispatching software and communication tools to optimize operations.

Skills :

• Communication Proficiency : Ability to convey information clearly and listen actively.
• Adaptability : Thrive in a fast-paced environment, adjusting to changes as needed.
• Tech-savviness : Familiarity with modern dispatching software and communication platforms.
• Attention to detail : Accurate record keeping and service quality
• Customer-Centric Mindset : Focus on maintaining positive client relationships

Qualifications :

• High school diploma or equivalent.
• Prior experience in a service dispatching role or similar administrative coordinator position is a plus
Benefits :
• 401(k)
• Salary based upon experience
• Comprehensive healthcare benefits package.
• Opportunities for growth and career advancement within the company.

Salary : $17 - $20