What are the responsibilities and job description for the Industrial Field Service Team Lead position at PureAir Filtration?
Job Title: Field Service Team Lead
Description:
Description:
PureAir Filtration is a world leader in gas phase filtration, specializing in removing harmful gases from the air. We provide systems and adsorbents for commercial, industrial, and municipal customers, with applications in airports, museums, industrial electronics protection, odor control systems, and emergency chlorine scrubbers.
The Field Service Team Lead travels throughout the South Eastern United States to respond to customer callouts, providing technical service and maintenance support at customer locations while leading the Field Service Team.
Key Responsibilities:
- Coordinate efforts and resources for all service requests
- Keep field service calendar up to date
- Book accommodations for field service team according to guidelines, needs, etc.
- Ensure all paperwork, including job planning template and closeout template, are completed for each job
- Respond to customer questions, complaints, requests regarding service work
- Help coordinate Team Members achieving personal training goals
- Ensure all safety standards are met for service team and that all required training is done before team arrives to job site
- Build relationships with key accounts and partners
- Implement Team Member Cross Training plans
- Travel to Client locations as required
- Fill-in for service team members as needed
- Provide sales support and administrative support for territory sales manager
Requirements:
- Must be 21 years of age or older
- Must have legal right to work in the United States of America
- High School diploma or GED
- Must have a valid driver's license
- Proven work experience as a field service team member
- Ability to travel and work according to a changing schedule
- Mechanical skills and basic electric skills
Preferred Qualifications:
- Mechanical Aptitude
- 2 years of proven work experience as a field service team member
- Experience in manufacturing of gas phase filtration a plus
Benefits:
- Health Insurance (company contributes)
- Dental & Vision
- Paid Time Off
- Long Term Disability Insurance (company paid)
- Life Insurance (company paid)
- Company Match 401(K)
