Industrial Operations Team Manager

Job Overview
PureAir Filtration is a world leader in gas phase filtration, providing systems and adsorbents for commercial, industrial, and municipal customers. As the Field Service Team Lead, you will travel throughout the South Eastern United States to respond to customer callouts, providing technical service and maintenance support at customer locations while leading the Field Service Team.

The ideal candidate will have proven work experience as a field service team member, with mechanical skills and basic electric skills. They must be able to travel and work according to a changing schedule, with excellent troubleshooting skills and a team-player mentality.

Responsibilities:

• Coordinate efforts and resources for all service requests.
• Keep the field service calendar up to date.
• Book accommodations for the field service team according to guidelines, needs, budget, etc.
• Ensure all paperwork, including the job planning template and closeout template, are completed for each job.
• Respond to customer questions, complaints, requests regarding service work.
• Help coordinate Team Members achieving personal training goals.
• Ensure all safety standards are met for the service team and that all required training is done before the team arrives to the job site.
• Build relationships with key accounts and partners.
• Ultimately responsible for ensuring all service jobs are followed-up until satisfactorily closed.
• Implement Team Member Cross Training plans.
• Travel to Client locations as required.
• Fill-in for service team members as needed.
• Provide sales support and administrative support for territory sales manager.
• Learn sales responsibilities and tactics, as well as how to quote products and services for industrial sites… eventually work toward selling independently.
• Ensure equipment and tools are maintained and ready for jobs.
• Respond to customer callouts and field dispatches.
• Meet with customer to determine the nature of the service or repair.
• Inspect and troubleshoot equipment failures.
• Repair, troubleshoot equipment issues and maintain equipment in the Field, replace faulty parts.
• Install and test new equipment.
• Providing technical service and maintenance support at customer locations.
• Provide preventative equipment maintenance.
• Provide technical training on new equipment.
• Provide technical training on new equipment installations.
• Ensure team members complete required hours for pay period and that hours and expenses are accurately reported.
• Work with territory manager to manage budget.
• Use hand tools (tape measure, drill, saw, etc.).
• Adhere to OSHA, NFPA and other regulatory standards and requirements.