What are the responsibilities and job description for the Customer service happiness agent position at PureFormulas.com?
Pureformulas customer happiness agent**
Position: Customer Service Agent Starting Pay: $17-$18 per hour ( Based on experience)
Employment Type: Full-time, 40 hours per week
Work Schedule: Monday to Friday, 10:30 am to 7.00 pm
"At Pureformulas, our dedication lies in delivering unparalleled customer service and nurturing enduring partnerships with our clients. As a thriving organization, we present prospects for professional advancement and personal development to all our members.
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Agent. The primary responsibility of this role is to provide outstanding customer support and resolve inquiries or issues in a timely and efficient manner. The Customer Service Agent will play a critical role in ensuring customer satisfaction and enhancing the overall customer experience.
Key Responsibilities:
Answer customer inquiries and provide accurate and helpful information about our products or services
Assist customers in placing orders, processing returns, and resolving any order-related issues
Handle customer complaints or concerns in a professional and empathetic manner, striving for a swift resolution
Utilize effective communication skills to actively listen, understand, and address customer needs and expectations
Maintain a high level of product knowledge to effectively assist customers with their inquiries
Collaborate with internal teams, including Sales, Operations, and Technical Support, to resolve complex customer issues
Document customer interactions and details of inquiries or complaints accurately in the CRM system
Identify opportunities to upsell or cross-sell additional products or services to customers when appropriate
Stay up to date with company policies, procedures, and product updates to provide accurate and current information to customers
Qualifications and Skills:
High school diploma or equivalent; additional education or certifications in customer service is a plus
Proven experience in a customer service role, preferably in a fast-paced environment
Excellent verbal and written communication skills with a professional and courteous demeanor
Strong problem-solving and decision-making abilities to resolve customer issues effectively
Ability to handle multiple tasks simultaneously while maintaining attention to detail and accuracy
Proficient computer skills and experience with CRM systems or customer support software
Ability to work collaboratively within a team and independently with minimal supervision
Flexibility to adapt to changing schedules or business needs
Benefits:
Competitive starting pay of $17-$18 per hour( Based on Experience)
Comprehensive medical, dental, and vision insurance coverage( Aetna)
401(k) retirement plan with company matching
Opportunities for career growth and advancement within the company
Paid Vacations, personal days and holidays!
Salary : $17 - $18