What are the responsibilities and job description for the Customer Service Agent position at Purelight Power?
Job Description
Job Description
Description :
We are seeking a Customer Service Agent to join our team. In this role, you will be responsible for providing support to our customers and helping them troubleshoot any issues they may be experiencing with their solar systems. You will play a critical role in ensuring our customers are satisfied with their solar systems and the services we provide.
Responsibilities :
- Respond to customer inquiries and provide support via phone, email, and chat.
- Document all customer interactions and technical issues in our CRM system
- Work closely with our installation and maintenance teams to ensure prompt resolution of technical issues
- Collaborate with cross-functional teams to improve the customer experience
Requirements :
Benefits :
We offer a comprehensive benefits package designed to support the well-being of our employees and their families. Our benefits include :
Additional benefits may include :
We are committed to providing a benefits package that supports the health, financial stability, and work-life balance of our employees. Join our team and be part of a dynamic company committed to excellence in insulation installation and customer satisfaction!
