Customer Logistics Coordinator

The Company

At Purifi H2O LLC(“Purifi”), we are a leading service provider of food & beverage water filtration service solutions dedicated to delivering quality, dependable, and consistent (QDC) water treatment services. Our team works tirelessly to ensure that our clients have access to clean, safe, and purified water, essential for their operations and customers. With a strong reputation built on 30 years of expertise, we are committed to Ensuring Excellence in Every Sip™. Purifi is a drug-free and equal opportunity employer who celebrates diversity.

Our Culture

We believe in fostering a collaborative and supportive work environment where everyone’s contributions are valued. Our culture is built on mutual respect, continuous learning, and a shared commitment to excellence. As a member of our team, you will have the opportunity to work alongside experienced professionals who are passionate about water filtration. We provide ongoing training, and support collective growth, creating a workplace where you can thrive both professionally and personally.

Candidate Opportunity

We are seeking a detail-oriented Customer Logistics Coordinator (CLC) to join our team in the food and beverage industry, specializing in commercial water filtration systems. In this role, you will support customer accounts, coordinate service requests, manage work orders, and schedule water filtration services. Ideal candidates have strong organizational skills, excellent customer service abilities, and can oversee the day-to-day fulfillment of work order requests through full completion.

Essential Duties and Responsibilities

• Handle inbound customer work orders, emails, and telephone requests.
• Triage, document, and coordinate day-to-day work order requests and service delivery through full completion.
• Follow-up with shipper, client, site supervisor, and ensure site readiness for service delivery.
• Proactively schedule, assign, track, and monitor work orders through full completion and close-out.
• Collaboratively optimize service routes to reduce costs, prioritize job sites, and improve service times.
• Ensure timely material shipments are coordinated, delivered, and stocked for upcoming scheduled service jobs, proactively resolving any delays or disruptions.
• Maintain accurate and up-to-date work orders and scheduling information in the appropriate systems and job boards ensuring seamless coordination.
• Regularly and proactively communicate with third party suppliers, vendors, freight carriers, and internal teams to ensure smooth logistics operations.
• Monitor inventory movements and ensure proper stock levels at distribution and storage points.
• Provide regular reporting updates, analyze operational metrics, and measure Key Performance Indicators.
• Ability to work independently and manage multiple service requests simultaneously.
• Valid driver’s license with a clean driving record.
• Successful completion of a criminal background check and a six (6) month probation period.
• Drug testing.

What We Offer

• 401(k)
• Dental insurance
• Vision insurance
• Health insurance
• On-the-job training
• Paid time off
• Nine (9) Major Holidays

Minimum Qualifications:

• High School Diploma or GED (required); Associate’s or Bachelor’s degree in Business Administration or a related field (preferred).
• 3 years of account management, logistics management, or scheduling experience, preferably in the water filtration, food & beverage, or service industry.
• Basic understanding of commercial water filtration systems and service operations (preferred but not required).
• Strong ability to prioritize, schedule, and track multiple work orders efficiently.
• Communication Skills: Excellent verbal and written communication skills for interacting with customers, technicians, and internal teams.
• Ability to address and resolve customer inquiries and service issues proactively.
• Experience with Field Service Management systems, scheduling software, and Microsoft Office (Excel, Word, Outlook).

Employment is at-will, and this announcement does not create a contract of employment or employment for a specified term. As a condition of employment, you are required to sign an Employment Agreement prior to beginning employment and complete a six (6) month probationary period.

Job Type: Full-time

Pay: $48,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have a basic understanding of commercial water filtration systems and service operations (preferred but not required)?
• Do you have at least 3 years of account management, logistics management, or scheduling experience, preferably in the water filtration, food & beverage, or service industry?

Work Location: In person

Salary : $48,000 - $60,000