Benefits :
Bonus based on performance
Competitive salary
Free uniforms
Health insurance
Opportunity for advancement
Training & development
Tuition assistance
Project Manager - Lead Restoration / Mitigation Technician
Job Description 12.01.24
PuroClean Emergency Restoration seeks experienced Project Managers, Lead Restoration Technicians & helpers to join our team in Linthicum Heights & Hunt Valley, MD. Normal work hours are Monday-Friday 7 : 30-4 / 5pm with a mandatory on call rotation. We offer a comprehensive benefits package to all full-time employees after a 90-day trial period.
Responsibilities include, but are not limited to :
- Scoping & executing Mitigation Projects – of water, fire, mold, biohazard in homes and commercial buildings. Specialty cleaning & deodorization.
- Business Process adherence and SLA (Service Level Agreement) Compliance
- Projection documentation and photographing throughout mitigation process
- Proficiency in the use of chosen software systems.
- Demolition, Cleaning, Contents cleaning and pack out
- Possibly some light construction including board ups
Desired Qualifications :
Ideally a minimum of 2 years’ experience working in the restoration mitigation industry or other relevant experienceIICRC Restoration Industry Certification in Water Restoration, ASD - Advanced Structural Drying, Fire & Smoke Restoration, Mold & Biohazard Remediation, Carpet Cleaning.Committed to being “World Class”Energetic, reliable and positive team member who is willing to learn new skills and have a “can do” attitudeStrong customer service skills. Able to interact directly with customers, insurance adjusters, referral sources and provide exceptional customer serviceAbility to navigate through smartphone / tablet and use the software that is critical to our business.Ability to work overtime in response to emergency situations after normal business hoursAbility to lift 50lbsAbility to perform labor intensive work – at times in PPE, in unsanitary / dirty conditionsShould have a valid driver’s license, pass a background check and drug screeningRelevant experience would be military, restoration, emergency response, constructionBe a leader and an awesome team playerBe a starter and a finisherCustomer Project Execution and / or Initial Job Scoping;o Ensure all proper paperwork is signed BEFORE work begins
o Oversee world class execution of jobs by proper and thorough documentation
o Create job sketches, photos via Company Cam, EnCircle, drying logs via MICA / Mitigate
o Skills in using DASH for job management
o Oversight of repeatable business processes
o Make sure jobsites are left clean and orderly before departure
o Review all job paperwork is accurate and complete before departure; scope sheets by room, moisture logs, psychometric logs, EQ responsibility form, EQ inventory / tracking sheet, ESE
o Ensure two-way communication with other PER personnel on job status before departure from job site
o Success = having clients complete our Certificate of Satisfaction or Excellent Service Endorsement, collect Selfies and Online 5-Star Reviews
See attached for job process and requirements accountability form. Needs to be completed and reviewed daily.Professional and Personal Development;Be 100% reliable and dependableShow up each day with a positive attitude and ready to workRelentlessly continue professional development of Puroclean specific skills and expertiseRelentlessly continue personal development of leadership goalsTake a lead role in writing, scheduling, and executing a personal and professional skills development plan. More specifically :o Schedule and complete the Puroclean Online training Academy course work (within your 1st 30 days)
o Schedule and complete IRCRC Certification Training Courses (within your 1st 6-24 months)
WRT : Water Damage Restoration Technician
ASD : Applied Structural Drying Technician
FSRT : Fire and Smoke Restoration Technician
AMRT : Applied Microbial Remediation Technician
TCST : Trauma & Crime Scene technician
CCT : Carpet Cleaning Technician
RCT : Rug Cleaning Technician
RRT : Carpet Repair and Reinstallation Technician
OCT : Odor Control Technician
UFT : Upholstery & Fabric Technician
SMT : Stone, Masonry & Ceramic Tile Cleaning Technician
o Choose Schedule & Complete Master Tracks (Year 3)
JWR : Journeyman Water Restorer
JSR : Journeyman Fire & Smoke Restorer
JTC : Journeyman Textile Cleaner
Equipment, Fleet and Warehouse Management;Make sure supplies, tools and equipment required for jobs are fully stocked and available for jobCoordinate with office staff to maintain proper on-hand inventory of professional cleaning products, operating supplies, tools, equipment, and vehiclesManage equipment and materials inventoryPull and label any non-working equipment. Needs to be labeled with your initials and date repair needs were discoveredManage and maintain organization for vehicles, equipment, and facilities. Vehicles should always be stocked and ready for a WTR job. Inventory and restock vehicles at the end of each day.Manage and coordinate any fleet PM needs and / or repairs necessary as it arises and / or during a weekly inspectionVehicle should not leave the warehouse until the exterior and interior is cleaned and presentable.Appearance and Risk / Safety Management;Follow Puroclean uniform policy (branded polo shirt, khaki pants, work boots) and code of conductUnderstand and follow safety guidelines on the jobsite, in the warehouse, and while travelingUse of Tools / Software;Consistently use available technology for execution, organization, and tracking of jobsConsistently demonstrate efficiency, communications, information flow, and world class customer serviceProgram requirement includes, but not limited to Purologic(Dash), Xactanalysis, CompanyCam, MICA-Mitigate, Virtual Assist, Dropbox, XactimateDevelop and implement a written list of tools that belong in a Tech tool kit and make sure it is always fully equipped24 / 7 Emergency Service;You will be given a company phone or you will be compensated for using your personal phone for work purposes. As such, you will be expected to be responsive during business hours and after. When necessary, you will be expected to come in during off hours to cover any loss that may need attention immediately.This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.
