Job Description
Job Description
Benefits :
- Bonus based on performance
- Company car
- Free uniforms
Operations Manager
Perks :
Online Mobile CoursesFlexible SchedulingPaid Training for Career AdvancementOpportunity to Help People in Times of NeedAggressive Competitive WagesCompany and Culture :
PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a servant-based leadership mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.
Job Position Description :
With a One Team mentality, manage production operations, ensuring jobs are completed according to PuroClean production processes and procedures. Manage all aspects of Franchise production. Keep owner or General Manager updated on production. Manage and improve customer satisfaction, including the resolution of customer complaints. Production processes are performed according to guidelines. Documentation is completed in a timely and accurate manner. Production costs are maintained at the established rate. Both internal and external communications are timely and effective. Jobs are completed, either meeting or exceeding customer expectations. Production division annual initiatives are completed effectively. A PuroClean Operations Manager takes pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry.
Responsibilities :
Managing Customer and client satisfaction and representing and improving brand operationsNetworking and building relationships with partners and Centers of InfluenceAssigning jobs, managing production teams while overseeing scheduling, completion of work orders and assuming role of production manager as neededIn house Human Resources management, overseeing all aspects of safety and health requirements and daily office management.Overseeing status of small and large-loss jobs and communicating processes with management and ownership.Maintaining inventory for equipment, vehicles and facilities related maintenance. personal ownershipEnsure clear communication with entire staff, ability to manage relationships.Qualifications :
Focus on personal development, team building, and leadership skills is essentialAttention to detail, aptitude for multitasking and calm under pressureAptitude with record keeping, easily accessing information and communicating the messageAwareness and respect for safety, using care are caution with teammates and customersStrength with multitasking and handling deadlines, organizational and leadership skillsAbility to learn quickly and flexible with change and professional challengesIICRC certified water, fire and moldXactimateDashOSHA certification (Safety certifications such as OSHA 30-hour or equivalent) to ensure compliance with health and safety standards.Additional Requirements :
Strong organizational skills : Ability to handle project documentation, timelines, budgets, and compliance with regulatory requirements.Physical ability : Must be able to handle physical demands, such as climbing ladders, carrying equipment, and working in confined spaces.Willingness to be on-call for emergencies and respond quicky to client needs
