What are the responsibilities and job description for the Service Delivery Technician position at Purple Communications Inc?
Service Delivery Technician
Purple Communications is one of the nation's most extensive communication services for the deaf and hard of hearing communities. As a leading provider of onsite interpreting services, video relay service and video remote interpreting, the Company delivers a wide array of options designed to meet the unique communication needs of its customers. Please view our website: www.purplevrs.com.
Purple Communications' vision is to provide high-quality services with innovative products that break down communication barriers for its customers. We strive to change the game because we believe communication access is a right worthy of utmost respect and because every conversation matters.
We are experiencing tremendous growth and are looking to add strong expertise to our world-class teams!
Summary:
This position will be responsible for Configuring and setting up Customer equipment’s and supporting the general efforts of the Service Delivery team with a focus on order fulfillment, shipping and receiving, and assisting the Warehouse Manager in managing the warehouse. This includes a combination of tasks necessary for the receipt, storage, configuration, assembly, and shipment of product.
Essential Duties and Responsibilities:
- Troubleshoot & Provision videophone equipment
- Collaborate with technical leads to troubleshoot issues related to hardware, software, and licensing
- Reprogram / Format computer equipment as needed
- Assist and backup the warehouse Manager
- Maintain a clean and safe work environment
- Receive and stage inventory to be recorded in the accounting system
- Fulfill customer orders by packing and shipping each deliverable
- Follow procedures for inventory control and process workflow
- Assist with special projects and assignments
- Other duties as assigned by the Warehouse Manager
To perform the job successfully, the following competencies should be demonstrated:
- Ability to work with various operating systems such as Windows, iOS, and Android
- Experience working with MDM solutions is preferred
- Must be able to communicate effectively in writing
- Ability to communicate in American Sign Language is preferred
- Demonstrate attention to detail
- Support customer satisfaction
- Complete projects in a timely manner and meet deadlines
- Respond promptly to customer needs
- Assist in improving processes, products, and services
- Ability to foster a positive work environment
- Ability to multi-task and be a problem solver
- Ability to work well with others in a fast-paced environment
- Ability to lift up to 50 pounds repetitively
Qualifications:
- Must be able to maintain confidentiality
- Strong computer skills
- Intermediate knowledge of Microsoft Outlook, Word, and Excel is a plus
- High School diploma or GED required
- 2 or more years related experience in a warehouse & Technical support environment is preferred
Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors.
Purple Communications is an Equal Opportunity Employer. Principals Only
