Executive Director

Position Overview

The Executive Director (ED) is responsible for the day-to-day management of Purple Heart Homes, ensuring that all aspects of the organization operate efficiently and effectively. Reporting to the CEO, the ED oversees operations, administration, finance, marketing, development, and programs including regional expansion and ensuring/monitoring customer satisfaction while addressing customer backlog and wait time. The ED will ensure alignment of these efforts with the organization’s mission and goals. This role requires a hands-on leader who excels in operational oversight and leadership while developing and sustaining a culture of accountability, collaboration, compassion, and continuous improvement.

Key Responsibilities

Operational Leadership & Business Execution

• Oversee the daily operations of Purple Heart Homes, ensuring smooth execution of all operations, programs, and services to meet the objectives and goals of the organization.
• Develop and implement policies, procedures, business processes, and workflows to drive organizational efficiency and effectiveness.
• Provide cross-functional leadership, streamlining communications and increasing capacity.
• Work closely with the executive team to manage staffing needs, including recruitment, training, performance evaluation, and development of a high-performing team across all departments.
• Foster a safe, positive, and accountability-driven work environment that reflects the organization’s values and mission.
• Inform staff of tactical direction, decisions, and business results - gathering staff feedback and incorporating into decisions where appropriate.
• Utilize information technology and create enterprise master data to enforce consistent, auditable business processes.

Program Management

• Ensure the successful delivery of housing and support programs for Veterans with reasonable backlog and customer wait times while defining and meeting established goals and metrics.
• Coordinate with staff and partners to manage expectations, project timelines, budgets, and deliverables.
• Lead efforts to measure, evaluate, and communicate the impact of the organization’s programs and initiatives.
• Monitor program outcomes and implement improvements based on data and customer/staff feedback.
• Drive the creation of new Chapters, ensuring they have needed technology, information, and resources to deliver with excellence.
• Ensure the building of regional construction sites for Tiny Homes.
• Work closely with the COO to ensure the operations, construction, sales, and delivery of Tiny Homes.

Financial Management

• Develop the annual budget in collaboration with the CEO, CAO, Finance team, and Board Finance Committee.
• Work closely with Marketing & Development to ensure execution of the funnel and ensure compliance.
• Manage budget execution; approve expenditures, track cash flow, and oversee financial reporting processes including year-end close and production of tax reports.
• Monitor financial performance, ensuring transparency, accountability, and adherence to budgets and public laws while acting as a good steward of resources.

Stakeholder Engagement

• Represent the organization in meetings with donors, contractors, governmental agencies, and community stakeholders as it relates to day-to-day operations.
• Support the executive team in their liaison roles - and serve as a key contact and/or point of escalation - for staff, community partners, key stakeholders, and governmental agencies as it relates to day-to-day operations.
• Externally focused at the discretion/request of the CEO.

Compliance & Risk Management

• Ensure organizational compliance with all applicable laws, regulations, and industry standards.
• Identify and mitigate risks to the organization’s operations and reputation.
• Maintain up-to-date knowledge of nonprofit best practices, public laws/pending legislation, and housing regulations.

CEO/ Board Collaboration

• Provide regular updates to the CEO and BoD on organizational performance, programmatic progress, financial health, and potential risks.
• Support the CEO and Board of Directors to develop the organization's strategy and strategic plans.

Qualifications Education & Experience

• Bachelor’s or master’s degree in nonprofit management, business administration, or a related field (or relevant experience) preferred.
• Minimum of 5-7 years of experience in nonprofit or organizational management and senior leadership, with a focus on daily operations.
• Proven track record of successfully managing budgets, supervising/coaching teams, delivering programs, and achieving measurable results.
• Strong fundraising and grant writing expertise, with a proven ability to cultivate relationships with donors and funders.
• Ability to envision, drive, and oversee a national expansion effort while motivating an accountability-driven team and fostering buy-in across the organization.

Skills & Competencies

• Strong organizational and project management skills, with attention to detail.
• Thrives in a dynamic, changing work environment with demonstrated ability to drive, manage, and clearly communicate about change.
• Excellent interpersonal, communication, and presentation abilities with the capacity to effectively manage and engage with diverse teams and stakeholders.
• Financial acumen with experience in budget development along with P&L and Budget management.
• Proficiency in using technology/tools to streamline operations and reporting.
• Passion for serving veterans and a deep understanding of their unique needs.

Compensation & Benefits

• Competitive salary commensurate with experience.
• Comprehensive benefits package, including health insurance, and paid time off.
• Opportunity to lead a mission-driven organization and make a tangible impact on veterans’ lives as well as those of their family members.