Title Operations Manager

Are you a driven and detail-oriented leader ready to take the reins of a fast-paced operations team? Purple Wave is looking for a Title Operations Manager to lead and elevate our title operations function from our Manhattan, KS headquarters. In this critical role, you'll oversee daily workflows, drive process improvements, and collaborate across departments to ensure accurate and timely title processing for buyers and sellers. If you're passionate about operational excellence, team development, and making a direct impact in a growing company—this is the opportunity for you.

The Title Operations Manager works in a team driven environment from the Manhattan, KS office and reports to the Director of Operations. The Title Operations Manager ensures the Title Operations team understands, adheres to and enforces all Purple Wave title, contract, legal and listing standards, collaborating with the sales team, team members and other departments to achieve those standards. The manager will oversee the day to day operations of the department, ensuring daily goals are being met and tasks are completed in a timely manner. The manager collaborates with the Title Operations team and other departments to investigate and help resolve title issues for both buyers and sellers. They work with sales staff and team members to ensure physical titles are acquired in a timely manner and ensure all proper filing protocols are realized. They work closely with the Senior Titles Operations Manager to identify and implement process and efficiency improvements ensuring the success of the team and the department. Additionally, they ensure all processes surrounding title encumbrances follow Purple Wave standards by working with the Titles Lien Specialist.

Responsibilities:

• Mentors Title Operations team, providing guidance and support.
• Manage the daily work of the Title Operations team, assisting as necessary to ensure the completion of daily tasks.
• Reviews staff availability and communicates adjustments with the title operations team.
• Review performance of the title operations team quarterly and assess performance based bonuses accordingly.
• Create, implement and conduct an internal review process to use when assessing promotions within the department.
• Create, implement, and execute a training plan and schedule for new team members, ensuring all team members receive consistent and thorough training.
• Ensure the smooth transition of documents and knowledge throughout the Title Operations team.
• Manage the out-of-bounds title list, working closely with applicable departments to obtain necessary documents within the advertised delay.
• Collaborates with the Title Operations team and other departments to investigate title issues and assist with resolution.
• Works with the Lending team and the Title Lien Specialist to ensure all standards, protocols and processes are met.
• Monitors current workflow processes to ensure efficiency and standards are met.
• Subject matter expert/Stakeholder on title workflow - works with team members to identify and solve potential process issues.
• Identifies opportunities for improvement and implements process and filing strategies that enhance operational efficiency, reduce errors, and ensure timely, accurate handling of title documentation.
• Collaborates closely with the Senior Title Operations Manager to develop and refine key performance indicators (KPIs) that accurately measure individual and team performance, using data-driven insights to identify trends, support staff development, and enhance departmental effectiveness.
• Identify staffing needs and adjust accordingly, communicating with the Director of Operations.
• Undertake additional assigned duties as requested.

Supervisory Responsibilities:

• Participates in the hiring and training of departmental managers and employees.
• Organizes and oversees the work and schedules of departmental staff.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees as needed and in accordance with company policy.

Qualifications:

• Bachelor’s degree in a related field or equivalent work experience.
• Proven experience in a managerial role, preferably in an operations or e-commerce environment.
• Demonstrated ability to provide exceptional internal and external customer service by effectively resolving title-related issues, maintaining professionalism in high-pressure situations, and communicating clearly with buyers, sellers, and cross-functional teams.
• Strong communication and interpersonal skills, with a willingness to listen to team members and incorporate their feedback.
• Ability to identify issues, develop training solutions, and mentor team members effectively.
• Detail-oriented with a focus on maintaining high-quality standards.
• Excellent organizational and time management skills.
• Familiarity with online marketplace listing operations is a plus.
• Proficiency in using communication tools like Slack.
• Willingness to adapt to a dynamic and fluid work environment.
• Proficiency in using software and applications.
• Excellent problem-solving and analytical skills.
• Ability to work independently and manage multiple tasks and priorities.
• Candidates may be requested to complete position specific skills assessments.
• Applicants must be either a U.S. Citizen or eligible to work in the U.S.
• Requires the ability to satisfactorily complete a background check.
• Spanish speaking and bi-lingual candidates are encouraged to apply.

Working Settings:

• Full-time Salaried Exempt, not eligible for overtime.
• Office hours are 8am-5pm, Monday through Friday, additional hours may be required depending on priorities.
• Based at the Purple Wave headquarters in Manhattan, KS.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Must be able to access various departments of a given location.

Compensation:

• The annual salary varies based on experience and qualifications, but typically ranges from $50,000 to $65,000 per year. Salary paid bi-weekly.
• Monthly Bonus Program - determined by the Company’s monthly revenue result and are paid on a “percent to plan” payout formula (90% = $300, 100% = $600, 110% = $900, 120% = $1,200).
• Monthly phone stipend in accordance with the Company’s cell phone policy, currently $120/month.
• Health, Dental, and Vision starting the first of the month after 60 days of employment.
• 401(k) plan with an employer match up to 4% starting the first day of employment.
• Company-paid Life Insurance benefit of $25,000 with options to add more through employee contribution starting the first of the month after 60 days of employment.
• Personal Time Off (PTO) annual amount of 120 hours which is prorated based on the number of days between the 60th day of employment and the end of the calendar year. May vary to comply with state requirements.
• Eligible to participate in the Company Employee Stock Purchase Program (ESPP) through Copart after 90 days of employment, with enrollment opportunities each May and November.

About Purple Wave

Visit us at: PurpleWave.com

Purple Wave Auction is a leader in the equipment auction industry focusing on construction, ag, fleet, and government equipment. We are a data-driven, quickly changing and evolving, growing organization. Our focus is on marketing the assets we sell for our customers to find the highest quality bidders for the best recoveries for our sellers. We strive to make this transaction Straight, Simple, and Sold. We live daily by our core values of trust, team, care, and passion to be the place people want to work and our customers want to return to for their equipment buying and selling needs for their businesses.

Purple Wave Auction is the largest no-reserve Internet auction company in the Midwest.

• We have over 300 employees, nearly doubling in size in the last three years.
• We have a robust tech team and continue to invest in progressive techniques to enhance our services.
• While working at Purple Wave, you will have the opportunity to help our mission of being the easiest, most straightforward place to buy and sell used equipment.
• Purple Wave empowers its employees to solve problems effectively in a family-run business culture.
• We provide opportunities for continued education as you grow your career with tuition reimbursement. We have a generous benefits package in one of the fastest-growing companies in the area.

Purple Wave is looking for an enthusiastic person to join our growing team to support our customers as we bring our values of Trust, Team, Care and Passion to them.

Purple Wave Auction Core Values:

• TRUST: We are trustworthy…Our business depends upon our integrity and our customer’s ability to trust Purple Wave and its people: to enforce a fair, transparent unreserved auction marketplace; to safeguard their bidding information; to give a full effort on behalf of their asset(s); We are transparent, accountable and fair.
• TEAM: WE ARE A TEAM…We respect, support, appreciate and inspire each other; We communicate and follow-through; We need each other. We do our best work when we work together.
• CARE: WE CARE…We care for our customers. We look out for their best interests. We work hard for them. We “go the extra mile”.
• PASSION: WE ARE PASSIONATE…We are positive, we are enthusiastic, we take pride in our work, we own our responsibilities and we deliver; When we see problems, we fix them. We learn from our mistakes. We improve ourselves and Purple Wave every day; We believe Purple Wave can be the best marketplace for used equipment and we are committed to make it happen.

Equal Opportunity Employer

Equal Opportunity is a Purple Wave, Inc. policy. It is our practice to select the best-qualified candidate for each position in the organization. No employee of the Company will discriminate against an applicant for employment or a fellow employee because of race, creed, color, religion, sex, national origin, ancestry, age, or other physical or mental disability, military or veteran status.

Notice of Background Check

As a condition of your employment, you will be required to sign the Company’s Authorization for Background Check, and to provide the Company with documents establishing your identity and right to work in the United States.