What are the responsibilities and job description for the Customer Success Manager position at Pursuit?
Customer Success Manager | AI Automation Startup | Albany, NY (In-office position)
Empower Innovation. Drive Impact. Build the Future.
Are you ready to transform the way businesses operate using cutting-edge AI technology? Our client, a fast-growing tech startup backed by top-tier investors, is on a mission to redefine how enterprise teams harness automation to drive efficiency, eliminate busywork, and scale with precision.
They’re looking for a Customer Success Manager who thrives on solving problems, building relationships, and turning users into raving fans. If you’re a tech-savvy people-person who gets excited by helping others succeed and grow, this might be your dream role.
What You’ll Be Doing
- Own the post-sale customer journey, ensuring a seamless onboarding experience and ongoing success with our client’s AI-powered automation platform.
- Advise and educate customers on best practices and strategic implementations tailored to their workflows.
- Build relationships with key stakeholders to become a trusted partner and go-to advisor.
- Identify opportunities to expand usage and improve ROI, collaborating with sales and product teams to drive value.
- Analyze customer behavior and feedback to inform product enhancements and improve user experience.
- Be the voice of the customer, advocating internally to ensure client needs and insights shape the roadmap.
Why join?
- Be part of a venture-backed startup on the frontier of AI-driven innovation.
- Competitive base uncapped commissions (Y1 OTE $130K )
- Unlimited PTO
- Equity opportunities ~ Seize the opportunity to get in early, grow with us, and watch your equity potentially deliver substantial rewards!
- A culture that values ownership, creativity, and autonomy
What You Bring
- 2–5 years of experience in Customer Success, Account Management, or a similar client-facing role (preferably in a SaaS or B2B tech environment).
- Strong understanding of the SaaS lifecycle and a passion for delivering measurable customer outcomes.
- Excellent communication and relationship-building skills — you're comfortable presenting, persuading, and problem-solving.
- Bonus if you're familiar with AI tools, automation workflows, or productivity platforms (Slack, Notion, Google Workspace, etc.).
- You love taking initiative, thrive in fast-paced environments, and are always thinking one step ahead.
Ready to take your career to the next level with a mission-driven team that’s changing the game? Send a copy of your resume to Cmorin@pursuitsalessolutions.com
