What are the responsibilities and job description for the Studio Manager Job at PUSH Dance Company in San Francisco position at PUSH Dance Company?

POSITION SUMMARY

The Studio Manager serves as the primary day-to-day administrative partner for the dance studios and manages the instructors, studio rentals, facilities, customer service, programming and special events. This is a mid-level position that requires knowledge of procedural operations of a dance studio, reservation systems, and project management skills. This person is the primary contact for all questions relating to studio operations. The ability to be approachable, adaptable and have excellent communication skills in an evolving and ever-changing, fast-paced environment is a plus.

ESSENTIAL DUTIES

The below essential duties are intended to provide a general overview of the Studio Manager role. It is not an exhaustive list of all responsibilities and activities. PUSH has the right to assign or reassign duties and responsibilities at any time. Some essential qualities for an SM are to be reliable, approachable, engaged and proactive.

Program & Database Management (Approximately 35%)

In partnership with senior staff, plan and implement all programs, meet deadlines and ensure conscious administrative decisions are made within budget.
Provide class and administrative support for SANCTUARY Teaching Artists and Resident Artists, including assistance with audio equipment, completing timesheets and finding substitute teachers.
Update Union.fit and Customer.io, database & systems, ensuring smooth and successful operational outputs. This includes regularly checking and responding to feedback messages with solutions.
Serve as point person for volunteers, the independent study scholarship program, front desk coordinators and other employees. This includes, but is not limited to scheduling, recruiting, onboarding and training new team members.
Schedule, organize and provide onsite logistical support for PUSH events, residencies, affiliated artists and renters. This includes, but is not limited to, creating and sending invitations, managing RSVP lists, catering, renting equipment and furniture, assisting with volunteer recruitment, supervising volunteers, event set-up and breakdown, etc.
Support production of social media content including capturing photos and videos of classes. Run marketing campaigns to help promote classes and events.

Safety & Maintenance (Approximately 30%)

Manage day-to-day operations outlined in the Administrative Manual ensuring the lobby and studio spaces are clean, organized and prepared for the current / next day.

Periodically check restrooms and kitchenette to ensure they are well-stocked and have been cleaned according to disease prevention protocols.

Manage the turnaround of studio spaces between classes / rehearsals. This includes, but is not limited to, ensuring floor, mirrors, yoga mats and towels are clean, turning off tv and sound system, checking lost & found, and making sure trash receptacles are empty.

Report any inoperable lights or other maintenance issues to the building manager. Facilitate janitorial service.

Ensure Sanctuary continues to be ADA compliant and accommodates the accessibility needs of visitors and staff.

Manage relevant vendor relationships and negotiate contracts as needed, liaise with building management, and oversee office operations.

Coordinate equipment repairs. Act as point of contact for vendors, deliveries, and guests.

Ensure that office information technology (network, computers, printers, peripherals), audio-visual equipment, and telephone systems meet the needs of employees and the organization.

Administration & Front Desk (Approximately 35%)

Monitor the sanctuary email and voice messages for studio use and event requests.

Staff and working the front desk during regular business hours & coordinate coverage .

Communicate regularly and warmly, in person, via phone and email, with students, teachers, residents, donors, funders, visitors, etc., regarding classes, payments, PUSH programming, etc.

Check-in students and process payments for classes, workshops, etc. Process new student registration requests and payments. Advise current and potential students on classes and instructors. Help to resolve student concerns as needed.

Carefully track financial information, such as payment details and expenses.

Correspond with potential and current renters to schedule studio tours and coordinate studio usage for PUSH affiliated artists and renters. Manage rental schedules, prepare rental agreements, and process rental payments.

Maintain inventory of office supplies and order with preferred vendors as needed.

Manage online and physical stores. Track inventory and order merchandise with preferred vendors as needed.

Explain and reinforce SANCTUARY rules and etiquette as needed.

Maintain electronic and physical files.

Other duties as assigned.

Qualifications

Skills and Qualities

A strong desire to support PUSH’s mission and values.

A minimum of 3 years administration or programmatic experience at a cultural or social impact institution with relevant experience in dance and / or nonprofit organizations.

Proficiency in Google Suite required. Experience with Adobe Express / Adobe Suite, QuickBooks, project management tools (Asana) preferred. Experience with webpage management and social media platforms preferred.

High level of initiative, self-motivation, confidentiality, judgment, reliability, integrity, and a strong work ethic. Ability to work independently with minimal supervision or direction.

Strong attention to detail, follow-up, and excellent organizational skills.

Excellent oral and written communication skills.

Superior interpersonal and client service skills including patience and ability to work effectively with clients and colleagues from diverse communities and cultures. Ability to diffuse client concerns with a professional response.

Proven ability to work in a small and friendly office environment where each staff person assumes multiple responsibilities while striving to achieve shared goals with a can-do attitude and a sense of humor.

High school graduate or equivalent.

Physical Demands

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job’s essential functions.

While performing many of the Administrative and Programmatic duties of this job, the employee is frequently required to remain in a stationary position for long periods while operating a computer to create documents, conduct Internet research, send and receive email, and participate in meetings; communicate on a telephone and in person; read and write; apply logic and focus attention in the presence of distractions. Occasional requirements are to move about the office to access file cabinets, office equipment etc. The work requires the ability to use normal or aided vision or hearing.

While performing many of the Facilities duties of this job, the employee is frequently required to walk or stand for long periods; lift and carry up to 30 pounds; climb stairs; bend; kneel; reach; hold; grasp; turn objects; push or carry equipment from room to room, etc.

Benefits

Paid Sick Leave

Option Employee-paid Vision and Dental Insurance

Discounted Studio Use and Class Rates

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Studio Manager Job at PUSH Dance Company in San Francisco

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