Service Manager

Putnam Chrysler Dodge Jeep Ram Kia

If you are an experienced Service Manager with a proven track record of success and drive to provide the highest level of customer satisfaction, then we are looking for you. Come experience a new opportunity in a dynamic and busy service department. Putnam Chrysler, Dodge, Jeep, Ram, Kia offers a very competitive salary, outstanding benefits package, and safe and friendly work environment. All replies will be kept strictly confidential.

RESPONSIBILITIES

• You will work under the Dealer and General Manager
• Hire, train, manage and retain service team not limited to advisors and technicians
• Ability to listen, communicate effectively and resolve conflict with customers, employee and co-workers
• Manage and maintain factory standards for warranty claims
• Maintain high CSI rating by handling customer complaints immediately and appropriately
• Maintain customer follow up system that encourages repeat and referral business
• Establishes department goals and objectives, measures progress, analyzes results and makes improvements as needed
• Manages required training to comply with manufacturers
• Manage shop productivity, labor hours, cost of sale and operating expenses to provide for a profitable department

QUALIFICATIONS

• 3 - 5 years of management experience in an automotive dealership required, Chrysler or Kia preferred
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment
• Successful experience in automotive retail management
• Strong communication and leadership skills
• Valid and clean driver’s license
• Ability to work extended hours and Saturdays when necessary
• Strong focus on providing excellent customer service

BENEFITS

• Medical, vision and dental insurance
• Life Insurance
• Short-term and long-term disability
• Paid holidays and vacation
• 401k with company match
• Employee purchase and discount program

We are an equal opportunity employer. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check. Interested candidates must possess a valid driver's license and have a satisfactory driving record.

Job Type: Full-time

Pay: From $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Work Days:

• Monday to Friday
• Weekends as needed

Ability to Commute:

• Putnam, CT 06260 (Required)

Ability to Relocate:

• Putnam, CT 06260: Relocate before starting work (Required)

Work Location: In person

Salary : $100,000