What are the responsibilities and job description for the Front Desk position at Puttery?
Company Overview
About Puttery
Welcome to Puttery, where we've redefined the classic game of putting with a modern twist. Our one-of-a-kind course features unique challenges and surprises at every turn, making each round exciting and engaging. But we're more than just a game – we're a social hub, where friends and family can come together for a fun and competitive experience.
Our innovative auto-scoring technology tracks your progress and keeps the game moving, so you can focus on enjoying the moment. And with a bar area serving up inventive cocktails and delicious bites, there's no need to leave between rounds.
At Puttery, we believe in creating a lively and welcoming atmosphere where everyone can feel at home. Whether you're looking to host a special event, plan a date night, or just have a casual outing with friends, we've got you covered.
Job Details
Job Purpose
Concierge (Front Desk) is responsible for creating an inviting atmosphere for guests entering the venue, and providing detailed information about the venue, food and beverage menu, and gaming options. Concierge should also have a complete understanding of the reservation system in order to keep it organized and communicate details to guests as well as venue staff throughout operations.
In addition to responsibilities at the venue entrance and with reservations, Concierge (Front Desk) should be actively involved with guest hospitality throughout the venue. This is accomplished with awareness throughout each shift, and actively communicating with other staff members in every department.
Responsibilites
- Work hours as scheduled and additional hours when requested.
- Follow directions and demonstrate teamwork.
- Work well with others in a fast-paced environment.
- Possess excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills, boosting hospitality.
- Excellent organizational skills and attention to detail.
- Time management skills.
- Maintain safety and sanitation standards working with food.
Additional Information
Qualifications and Skills
- Familiarity with reservation software and hospitality preferred
- Good communication skills, and experience working with staff on all levels
Education
- HS Diploma or equivalent
PHYSICAL REQUIREMENTS:
- Ability to stand for hours at a time, including maneuvering up and down stairs
- Must be able to lift to 25 pounds at-a-time without assistance
Puttery is committed to equal opportunity in the workplace, preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. Additionally, Puttery takes action to prevent retaliation and to create a respectful, equitable and inclusive environment for everyone.
