What are the responsibilities and job description for the Assistant Director of Operations position at Puttshack USA?
Position Overview:
Reporting into Director of Operations, the Assistant Director of Operations will assist with leading a team of associates and be responsible for overseeing the Food and Beverage programs and venue operations of their assigned Puttshack venue location. This role will have oversight of a multi-faceted, high volume, full-service bar & restaurant and event space, with multiple tech-enabled miniature golf courses. As the ADO, you will be a Brand Ambassador and champion the Puttshack culture to ensure operational excellence and exceptional guest services that adhere to the company's standards and values.
Key Responsibilities:
- Operational Leadership:
- Oversee day-to-day operations across all areas of the venue, including game & technology, food & beverage, and overall environment.
- Work with Director of Operations to optimize venue operations to meet and exceed key metrics to enhance efficiency, profitability, and guest satisfaction.
- Uphold company policies, processes, procedures, and standards to adhere to compliance and business objectives.
- Manage daily systems and reporting within the venue, including scheduling & timekeeping tools, cash handling, inventory, POS, reservation system, Puttshack technology, guest satisfaction, etc.
- Responsible for tracking, storing, purchasing, and invoicing of small wares, food, liquor, and other inventory.
- Team Development and Management:
- Hire, train, and develop a team of salaried and hourly associates
- Partner with DO and Talent Acquisition to maintain proper staffing levels
- Collaborate with DO, Talent, and Training teams to ensure positive and effective onboarding and training programs
- Create and manage associate schedules using weekly and daily forecasts.
- Foster a positive and inclusive work environment that promotes teamwork and associate engagement.
- Drive accountability and consistency by providing constructive coaching and feedback.
- Guest Experience:
- Champion the Puttshack brand by ensuring a consistent and exceptional guest experience
- Monitor guest feedback through online reviews, surveys, third-party shoppers, etc. and work with DO to implement improvements based on insights.
- Develop and maintain strong relationships with key stakeholders, including guests, partners, and vendors.
- Compliance and Safety:
- Ensure all locations comply with health and safety regulations within a food & beverage environment,
- Ensure proper safety protocols to minimize risk and ensure a safe environment for guests and employees.
- Address and resolve any operational or safety issues promptly.
- Ensure the venue operates accordingly to all local, state, and federal employment laws and regulations, including wage & hour, health, & safety.
Required Skills and Experience:
- Minimum of 7 years of experience within a high-volume food & beverage, hospitality, and/or social entertainment venue with $6MM in sales, including at least 4 years of experience serving in a management level role leading departments and responsible for leading and developing a team.
- Proven track record of driving operational excellence and achieving financial targets.
- Strong knowledge and understanding of food & beverage operations, including full-service from-scratch kitchen and bar.
- Strong leadership skills with the ability to motivate and manage a diverse team, with a passion for teaching and training.
- Excellent communication and interpersonal skills.
- Tech savvy and willingness to learn new systems and tools.
- Flexible and adaptable to change.
- Flexible availability to work evenings, weekends, and holidays, as well as occasional travel.
- This position must pass a post-offer background check
Preferred Skills and Experience:
- Experience within a high-growth start-up, including building and implementing SOPS, programs, and policies from scratch.
- Experience with managing and executing Beverage Programs and oversight of Beverage operations, programs and processes for full-service restaurants
- SERV safe or Department of Health certification a plus
- Bachelor's degree in related field, hospitality or business management preferred
Physical Requirements:
- Physical activities on a continuous basis, frequent use of telephone/video conferencing and write or use a keyboard to communicate through written means.
- Frequent walking, bending, sitting, and occasional lifting up to 40 lbs. may be required.
- The noise level in the work environment is typically moderate to high.
- The physical demands described above are representative of those that must be met by an associate to successfully perform the essential functions and responsibilities of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and responsibilities.
