What are the responsibilities and job description for the Parts & Service Coordinator - Houston Metro position at Putzmeister?
Job Description
Job Description
Summary :
This position is located in the Houston Metro. We are hiring an experienced Parts and Service Coordinator. This position will coordinate field service technicians, parts sales, and local inventory control. Work closely with Customer Support, Field Service, Inventory management, and other internal departments to ensure excellent customer service.
Essential Duties and Responsibilities :
- Work closely with customers to coordinate repair service requests
- Submit work orders for any repairs or maintenance required for equipment
- Recognize the correct component as a solution to a customer's need.
- Assist customers in accurately identifying the parts required.
- Work closely with customers to ship and call parts needs
- Develop customer relations by providing requested services- order processing, order status, service repairs, warranty requests, product changes, etc.
- Process parts orders
- Work closely with the Aftersales control manager to place transfer parts orders
- Perform cycle counting to ensure accurate inventory
- Verify correct parts are being shipped and will call
- Greet office visitors and callers, making them feel welcome and comfortable and answering any questions.
- Support the service technicians’ staff by completing various general administrative tasks, such as creating service quotes and invoicing.
- Develop a working knowledge of Putzmeister products
- Perform additional duties as assigned or required.
Qualifications :
Education / Certification / Training :
Work Environment / Physical Demands :
Work Environment :
The above information includes the general details necessary to describe the principal duties of the job identified. It shall not be interpreted as a detailed description of all the work requirements that may be inherent in the job.
Benefits we offer :
