What are the responsibilities and job description for the Client Advocate position at Puyallup Tribal Health Authority?
Description
Position Close Date: April 3, 2025
The PUYALLUP TRIBAL HEALTH AUTHORITY, located in Tacoma, Washington is seeking a Client Advocate to provide outreach, crisis support, referral services and case management for clients of the Kwawachee Counseling Center at PTHA.
“It is the mission of the Puyallup Tribal Health Authority to provide quality healthcare and promote wellness in a culturally appropriate manner.”
We offer an outstanding workplace, competitive market based salary, and benefits packages including:
- Monday – Friday schedule
- Medical/Dental/Vision benefits – monthly premiums paid 100% for employees
- 18 annual paid holidays
- Generous paid sick and vacation accruals
- 401(k) with annual profit sharing
- Life & AD&D insurance coverage
- PTHA is an approved loan repayment site for various programs
- Employee Assistance Program
- Excellent work/home life balance
ESSENTIAL FUNCTIONS:
- Review urgent care activities with KCC Triage Team and the client’s primary counselor for each instance (100% of the time).
- Respond to urgent case management referrals within 24 hours.
- Assist clients with non-urgent financial program applications to agencies (e.g., SSI, etc.) and basic case management needs within five (5) business days.
- Establish and maintain client case files, ensuring current quality standards, as required by WAC and any other accrediting body and/or county/government/contract entities. Observing the sundown rule 95% of the time.
- Coordinate support activities with PTHA staff and other community service agencies.
- Provide community education and outreach services for clients and their families.
- Foster community involvement and understanding of behavioral health issues including reducing MH stigma.
CLIENT ADVOCATE II/III:
- Provide on-call crisis management to PTHA and KCC clients.
- Ability to competently screen and/or treat clients with suicide thoughts/behaviors, using evidenced based practice approaches (i.e., QPR, SafeTalk).
- Establish and maintain relationships with institutions, hospitals and agencies to assist patients.
- Develop and implement psycho-education groups for all aged clients.
CLIENT ADVOCATE III:
- Maintain assigned groups’ calendar(s) one month in advance and keep group closet clean and organized.
- Maintain a computerized department filing system and data base(s) for program outcomes with community members, stakeholders and other related agencies/organizations.
Requirements
CLIENT ADVOCATE I:
- High School Diploma or GED.
- 250 hours of case management, community health or social service training/coursework.
- Six (6) months work experience, can include internship/practicum), in community health or social service setting.
- Must obtain upon hire a current WA State Agency Affiliated Counselor license.
- Current BLS certification required. Experience and/or ability to work with electronic health record systems.
CLIENT ADVOCATE II:
- Associates degree in Human Services related field.
- One (1) year of experience a in community health or social service agency.
- Must obtain upon hire a current WA State Agency Affiliated Counselor license.
- Current BLS certification required. Experience and/or ability to work with electronic health record systems.
CLIENT ADVOCATE III:
- Bachelor's Degree in Social Work, Psychology, or other Human Services related field.
- Minimum of two (2) years’ experience in the Human Services field, working with mental health clients and families.
- Must have experience in the implementation of effective primary and secondary prevention interventions.
- Must obtain upon hire a current WA State Agency Affiliated Counselor Registration, Certified Advisor certification or Certified Counselor certification.
- Current BLS certification required. Experience and/or ability to work with electronic health record systems.
Salary : $26 - $33
