What are the responsibilities and job description for the IT Help Desk Technician position at Puzzle HR?
Job Description
Job Description
Overview
Now Hiring : IT Help Desk Technician II
Location : Jupiter, Florida
Pay : $65,000.00-$85,000.00
Join Aquafinity and Help Keep Technology Flowing Smoothly!
Are you a skilled IT professional ready to take on advanced technical challenges? At Aquafinity, we’re looking for a Help Desk Technician II to provide expert support and ensure seamless operation of hardware, software, and network systems. Be part of a dynamic team where innovation meets collaboration.
What You’ll Do :
- Respond to and resolve advanced technical support requests via phone, email, or in-person.
- Diagnose and troubleshoot complex hardware, software, and network issues.
- Manage escalated tickets from Help Desk I technicians and prioritize resolution.
- Install, configure, and maintain computer systems, applications, and devices.
- Provide guidance, mentorship, and training to Help Desk I team members.
- Document solutions and contribute to a growing knowledge base.
- Assist in deploying new technologies and systems.
- Ensure compliance with company IT policies and procedures.
- Participate in an on-call rotation for after-hours support.
What You’ll Bring :
Preferred Skills :
Why Join Aquafinity?
Make Waves in Your IT Career!
If you’re passionate about solving complex technical challenges and providing exceptional support, we want to hear from you. Apply today to join our team and help us revolutionize technology at Aquafinity!
Salary : $65,000 - $85,000
