Job Description
Job Description
Overview
Location : Remote in the US
Salary : $100K / yr. Commission
Job Summary : Reporting to the VP of Operations, the National Airfreight Product Manager is responsible for overseeing the development, management, and optimization of the company's airfreight services across the United States. This role involves defining and executing the product strategy, managing relationships with air carriers and vendors, and ensuring competitive pricing and profitability. The Product Manager will collaborate closely with cross-functional teams, including sales, operations, and customer service, to deliver high-quality, efficient airfreight solutions that meet market demands and enhance customer satisfaction. Additionally, the role requires monitoring industry trends, ensuring compliance with regulations, and continuously improving service offerings to maintain a leadership position in the airfreight sector.
Benefits :
- Health, Dental and Vision insurance
- Paid time off
- Paid sick leave
- Paid holidays and vacation
- Advancement opportunities
What You’ll Do :
Product Development & Strategy
Develop and implement the national airfreight product strategy, ensuring alignment with overall company goals and market demandsAnalyze market trends, customer needs, and competitor offerings to identify new airfreight opportunitiesDesign and enhance airfreight services to improve efficiency, reduce costs, and expand service offeringsPricing & Profitability
Set and manage pricing strategies for airfreight services to ensure competitive positioning and profitabilityWork closely with finance and sales teams to optimize margins while maintaining service qualityRegularly review and adjust pricing structures based on market conditions, fuel surcharges, and other factorsVendor & Carrier Management
Develop and maintain relationships with key air carriers, ensuring optimal service levels, capacity, and competitive ratesNegotiate and manage contracts with air carriers and freight partners to secure favorable termsMonitor carrier performance, addressing any service issues, delays, or disruptions that impact customersCustomer Relationship Management
Develop and maintain strong relationships with key accounts, providing personalized airfreight solutionsAddress customer concerns, offering timely resolutions and improving overall satisfactionWork closely with sales teams to identify opportunities for upselling or expanding service offerings with existing clientsOperations & Service Excellence
Oversee the operational efficiency of airfreight shipments, ensuring timely deliveries and adherence to service level agreements (SLAs)Address operational challenges such as customs issues, capacity constraints, and unforeseen delays, providing timely solutionsEnsure compliance with international regulations, including IATA (International Air Transport Association) guidelines, and government standards for airfreightMarket Intelligence & Reporting
Collect and analyze data on airfreight market trends, customer feedback, and competitor activities to inform strategic decisionsProvide regular reports on airfreight product performance, highlighting key metrics such as revenue growth, customer satisfaction, and operational efficiencyMonitor industry regulations and changes in air cargo laws, ensuring the company stays ahead of compliance requirementsCross-Functional Collaboration
Collaborate with sales, operations, and customer service teams to ensure seamless airfreight service delivery and customer satisfactionWork with the marketing team to create promotional materials and campaigns forairfreight services
Support the sales team with training, product knowledge, and sales tools related toairfreight offerings
What You’ll Need :
In-depth knowledge of air cargo operations, shipping processes, and industry regulations (e.g., IATA standards, U.S. DOT regulations)Proven ability to develop, manage, and optimize product offerings, particularly in the airfreight sectorStrong negotiation skills with air carriers and freight partners, including experience managing vendor contracts and relationshipsAbility to analyze market trends, competitor offerings, and customer needs to inform strategic product decisionsExperience in setting pricing strategies, managing profitability, and working with financial teams to optimize marginsSeveral years of experience in airfreight, logistics, or freight forwarding, with a strong understanding of global supply chainsExperience negotiating and managing relationships with air carriers and logistics partnersProven track record in developing and executing product strategies, particularly for airfreight or related servicesFamiliarity with industry regulations, customs procedures, and international shipping requirementsExperience leading cross-functional projects or teams, ensuring timely delivery and successful product rolloutsPhysical Demands :
Prolonged periods sitting at a desk and working on a computer.Must be able to lift up to 15 pounds at times.Able to travel as needed.Who we are :
CLASQUIN is a multinational, mid-cap “Pure Player” company in the International Freight Management sector. It is currently the only market operator able to offer the services of a multinational combined with the advantages of a mid-cap company, as we are reliable, responsive, able to customize based on customer needs, creativity, innovation, and more. This unique positioning, is reinforced by its sound fundamentals : its expert and committed team members, our international network, our integrated IT tools, all of which present very high barriers for any new competitors. For more than 40 years, CLASQUIN has managed import and export flows, mainly between Western Europe and overseas, in particular the Asia-Pacific and North America. A pioneer on the Europe-Asia route, CLASQUIN has a strong presence in the Asia-Pacific, via its network of 22 offices. More recently, CLASQUIN has also grown its business in the Near and Middle East, as well as in Northwest and sub-Saharan Africa.
Visit our website at : Clasquin, the global expert in international transport and logistics
Salary : $100,000
