Demo

Patient Care Representative (PCR)

Puzzle HR
Fort Lauderdale, FL Full Time
POSTED ON 3/14/2025
AVAILABLE BEFORE 4/1/2025

Job Description

Job Description

Overview

Now Hiring - Patient Care Representative (PCR)

Schedule : Full time

Salary : $15.00 to $17.00

Location : Remote

Who We are :

At Call 4 Health, we’re not just a company—we’re a mission born from a personal journey. Over 27 years ago, our founder, Joe Pores, turned a deeply personal loss into a vision for better healthcare communication. Inspired by his experience as a caregiver for his terminally ill mother and the challenges of after-hours healthcare, Joe founded Call 4 Health to ensure no patient or family feels unsupported.

After my mother’s passing, I vowed to create a service where patients and their families are heard, valued, and cared for. That promise became Call 4 Health."

Joe Pores, Founder & CEO

Job Summary :

As a Patient Care Representative (PCR) , you will play an essential role in delivering exceptional service to patients. You’ll handle inquiries with professionalism, assist with scheduling appointments, and provide clear, empathetic guidance to those in need.

What You’ll Do :

  • Respond to inbound and outbound calls with care and courtesy.
  • Assist patients with appointment scheduling, information verification, and inquiries.
  • Provide clear follow-up instructions and essential information.
  • Collaborate with team members and clients to ensure seamless service delivery.
  • Stay informed with ongoing training and updates specific to accounts and patient needs.

What You’ll Need :

  • High School Diploma or equivalent.
  • Previous experience in a call center or medical office preferred. Outbound call experience is a plus.
  • Strong communication, active listening, and multitasking abilities.
  • Empathetic, adaptable, and a team player with a positive attitude.
  • What You’ll Need for Remote Success

  • A quiet, dedicated workspace with reliable high-speed internet.
  • Why Join Call 4 Health?

  • Be part of a mission-driven team that prioritizes patient care.
  • Make a meaningful difference in the lives of patients every day.
  • Benefit from a supportive work culture that values your contributions and encourages growth.
  • Experience the variety and pace of a dynamic healthcare environment.
  • What’s In It For You :

  • Join a mission-driven team committed to improving patient outcomes.
  • Work remotely while making a tangible difference in patients’ lives.
  • Enjoy a supportive, growth-focused environment that celebrates your contributions.
  • Salary : $15 - $17

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