What are the responsibilities and job description for the Leave of Absence Administrative Assistant position at PuzzleHR?
Job Title: Leave of Absence Administrative Assistant
Department: Leave of Absence
Reports to: Leave of Absence Supervisor
Location: Remote
Revised: 6/24/24
Job Summary
In this unique and rewarding position, the Leave of Absence Administrative Assistant will support the LOA team with day-to-day functions to assist the team with maintaining their SLAs.
Job Duties
- Navigate the LOA Teams email system to include triaging email inbox, responding to non-complex emails received and owning standard email templates to our clients and customers.
- Manage our internal platforms from a day-to-day functionality standpoint to assist with alignment to our SLAs.
- Assist in completing of documents in accordance with our SOPs via our Document Signature system.
- Assist with translation of English to Spanish of documents for our clients both verbally and written.
- Develop and maintain relationships and communications with internal partners, clients, client employees and 3rd parties as needed.
- Maintain complete and accurate records of leave and accommodation requests in accordance with specified legal requirements and best practices.
- Ensure that leave and accommodation request records are complete and accurately maintained, based on your assigned duties, which includes adhering to SOPs.
- Maintain SLAs with response times to employees and clients.
- Coordinate with payroll and benefits teams to provide applicable leave information and tracking.
- Preserve confidentiality of employee medical documentation and files under HIPAA regulations.
- Communicate with internal staff, where appropriate, for escalations or assistance with complex situations.
- Assist or prepare client and employee correspondence.
- Perform other related duties as assigned.
Required Skills
- Excellent?verbal and written communication skills.
- Excellent interpersonal, problem-solving, organizational, and customer service skills.
- Must be detail driven, attention to detail is a must!
- Must be adaptable to change in a growing organization.
- Excellent time management skills with a proven ability to meet deadlines.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite and other relevant software.
- Experience working in a document signature system.
Education and Experience
- Bachelor’s degree in human resources or related field and/or equivalent experience.
- 1 year Leave management experience preferred.
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to participate in video conference/meetings.
- Must be able to move up to 15 pounds at times.
