What are the responsibilities and job description for the Assistant Customer Service Manager position at PW Retail Foods LLC?
Position Overview
The Customer Service Assistant Manager is responsible for giving the customer a great lasting impression of the store. The Assistant Manager is responsible for assisting the Customer Service Manager as a goodwill ambassador and the job requires accuracy, honesty, patience and stamina.Job Description
Description- Provide outstanding Customer Service and customer relations at the front-end, attention to associate appearance and behavior, and maintain acceptable service levels
- Train and coach associates to guarantee consistent performance and the delivery of quality service that exceeds the customer's expectations during all hours of operation
- React to all customer concerns quickly and effectively while following SOPs to provide the best experience possible
- Follow and enforce all RCS procedures
- Perform customer intercepts to verify customer satisfaction
- Control store shrink by monitoring cashier product handling as well as cashier ringing/scanning techniques, file maintenance performance and ensuring shrink control procedures
- Write the schedule weekly for front-end associates
- Complete merchandising associated with the front-end and ensure associates are properly informed and trained about all promotions
- Ensure that merchandise returns are fulfilled throughout the day
- Ensure a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies
- Maintain a friendly, professional and well organized image in all areas of the front-end department including but not limited to the parking lot, vestibule, checkouts etc.
- Prepare and retain reports/ logs needed for store audit and state inspection purposes
- Maintain supplies for front-end, places orders when needed and keeps inventory of items such as receipt tape, paper/plastic bags, paid stickers, rain check slips, etc.
- Perform special store level tasks/projects as assigned by the CSM and store manager
- Travel Required:No
- Store : Grocery Warehouse (50F to 90F)
- Specialized Knowledge : Working knowledge of all aspects of front end operations, as well as the ability to make decisions and provide effective leadership.
- Special Skills : Very strong customer service skills, communication, management/leadership skills, strong decision making skills, conflict management, and the ability to manage multiple tasks
- Physical abilities: : Constant amounts of standing, walking, lifting/carrying loads up to 35 lb, stooping, reaching, handling, talking, and hearing
- Other: : Working knowledge of all store systems including POS, receiving, LMS, pallet jack certification etc.
- 0-2 : 1-2 years previous retail experience in the area of the front-end preferred
Qualifications
High School Diploma - General StudiesShift
1st Shift (United States of America)Company
PW Retail Foods LLCAbout Our Company
Building on its more than 100-year history in the grocery business, Piggly Wiggly ® continues to grow its presence with stores throughout the Midwest, South and Northeast. C&S Wholesale Grocers, LLC. operates corporate stores and services independent franchisees under a chain-style model. This unique grocery store offers the selection and assortment of a national chain, with the service and local customization of a community-based retailer. Each store contains specialized local assortments to meet local shoppers’ needs.
