What are the responsibilities and job description for the Managed Services - SAP IS-PS - Sr. Analyst position at PwC?
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a SAP consulting generalist at PwC, you will focus on providing consulting services across various SAP applications to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of SAP applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.
Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Respond effectively to the diverse perspectives, needs, and feelings of others.
- Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
- Use critical thinking to break down complex concepts.
- Understand the broader objectives of your project or role and how your work fits into the overall strategy.
- Develop a deeper understanding of the business context and how it is changing.
- Use reflection to develop self awareness, enhance strengths and address development areas.
- Interpret data to inform insights and recommendations.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
Demonstrates a thorough level of abilities with, and/or a proven record of success as both an individual contributor and team member with focus on deep expertise, continuous execution, throughput and quality
- Is proficient in overseeing a support ticketing queue with multiple open items, demonstrating strong written and oral communication skills;
- Is capable of leading client status meetings and extracting relevant metrics;
- Handles client relationships, confirming effective communication;
- Offers functional and/or technical subject matter expertise;
- Directs process redesign efforts;
- Leads technical and test teams for the implementation of functionality;
- Assists with change activities to confirm business adoption and provides effective user training;
- Manages the whole project lifecycle to confirm timely project delivery;
- Meets with stakeholders throughout the organization to confirm a thorough set of requirements, aligned to business objectives, gaining thorough understanding of current and future state business processes;
- Provides in-depth knowledge of the SAP application and evaluates the customerÕs processes against the standard SAP functionality;
- Demonstrates experience in use of SAP, specifically [Capability, Sub-Module] in a support/AMS environment;
- Documents the business requirements which express what actions a solution must take and what outcome is expected; and,
- Responsible for fixes and enhancements to the application to achieve the customerÕs business requirements;
- Has industry experience and understands challenges and risks when implementing and supporting vertical applications and localizations:
Demonstrated ability to:
- Analyze and understand business problems;
- Model data and processes;
- Conduct workshops and training sessions; and,
- Plan and carry out system and user acceptance testing:
Familiar with and experienced in:
- Core application functionality
- Implementation Methodology
- Application technology stack
Prepares and monitors performance reports and implements solutions to improve the system performance;
- Responsible for performing installations, end to end SAP upgrades (SPS, Major SAP version), applying support packages and other support activities;
- Possesses proven knowledge and experience in HANA Database and MS SQL Database Administration;
- Possesses configuration knowledge on SAP cloud offerings such as BTP, SAC, Cloud connector, etc;
- Should be familiar with SAP interfacing solutions such as OpenText, Redwood, Evolve and Information Steward;
- Should have experience in Disaster recovery setup and testing;
- SAP BOBI, Data services installation, configuration and administration;
- Proficient in the use of methodologies supported by SAP industry leading practices; and,
- ITIL process knowledge/understanding
Learn more about how we work: https://pwc.to/how-we-work
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.
The salary range for this position is: $58,000 - $161,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
Salary : $58,000 - $161,000
