What are the responsibilities and job description for the Managed Services - Service Desk Success - Senior Associate position at PwC?
Specialty / Competency : Managed Services
Industry / Sector : Not Applicable
Time Type : Full time
Travel Requirements : Up to 40%
At PwC, our people in integration and platform architecture focus on designing and implementing seamless integration solutions and robust platform architectures for clients. They enable efficient data flow and optimise technology infrastructure for enhanced business performance.
Those in cloud and network architecture at PwC will focus on designing and implementing efficient and secure solutions for clients. You will be leveraging cutting-edge technologies to optimise infrastructure and enhance connectivity.
Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to :
Respond effectively to the diverse perspectives, needs, and feelings of others.
Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
Use critical thinking to break down complex concepts.
Understand the broader objectives of your project or role and how your work fits into the overall strategy.
Develop a deeper understanding of the business context and how it is changing.
Use reflection to develop self awareness, enhance strengths and address development areas.
Interpret data to inform insights and recommendations.
Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
The Opportunity
As part of the Integration and Platform Architecture team you manage cloud operations and infrastructure services, delivering client solutions effectively. As a Senior Associate, you analyze complex problems, mentor others, and maintain top standards while building meaningful client connections and navigating ambiguity. You leverage your technical knowledge in cloud computing and infrastructure technology to address client needs, manage project lifecycles, and provide specialized knowledge in specific technology domains.
Responsibilities
Oversee cloud operations and infrastructure services to deliver top client solutions
Analyze intricate challenges and develop strategic solutions
Mentor team members to enhance their technical skills and knowledge
Build and maintain enduring client relationships through clear communication
Utilize technical proficiency in cloud computing to address client requirements
Manage project lifecycles from inception to completion
Provide specialized insights in specific technology domains
Navigate complex situations with adaptability and foresight
What You Must Have
Bachelor's Degree
3 years of experience
In lieu of a degree, demonstrating in addition to the minimum years of experience required for the role, three years of specialized training and / or progressively responsible work experience in technology for each missing year of college is required
What Sets You Apart
Overseeing support ticketing queues and resolving tickets
Leading client status meetings and providing recommendations
Handling client relationships and enabling successful communication
Offering subject matter knowledge in specific technology domains
Directing process redesign efforts for project opportunities
Leading technical and test teams for functionality implementation
Arranging change activities and providing user training
Managing project lifecycle for timely delivery
Demonstrating communication skills bridging technology and business
Learn more about how we work :
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy :
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines :
The salary range for this position is : $58,000 - $161,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation and more. To view our benefits at a glance, please visit the following link :
Salary : $58,000 - $161,000
