What are the responsibilities and job description for the Provider Operations, Workforce Management, Senior Associate position at PwC?
Specialty / Competency : Operations
Industry / Sector : Health Services
Time Type : Full time
Travel Requirements : Up to 80%
At PwC, our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance.
As an operations consulting generalist at PwC, you will possess a broad understanding of various aspects of operations consulting. You will provide comprehensive guidance and support to clients in optimising operational efficiency and effectiveness. Working in this area, you will analyse client needs, develop operational solutions, and offer recommendations tailored to specific business requirements.
Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to :
Respond effectively to the diverse perspectives, needs, and feelings of others.
Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
Use critical thinking to break down complex concepts.
Understand the broader objectives of your project or role and how your work fits into the overall strategy.
Develop a deeper understanding of the business context and how it is changing.
Use reflection to develop self awareness, enhance strengths and address development areas.
Interpret data to inform insights and recommendations.
Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
The Opportunity
As part of the Operations Consulting team you manage client engagements and produce solutions to improve the effectiveness of clinical workforce operations. As a Senior Associate you analyze complex problems, mentor others, and maintain elevated standards while building meaningful client connections and navigating ambiguity. You leverage data to predict future demand, create refined workforce schedules, and understand healthcare labor market trends to deliver quality work and grow your personal brand.
Responsibilities
Manage client engagements to enhance clinical workforce efficiency
Analyze intricate issues to develop impactful solutions
Mentor team members to uphold exemplary standards
Build and sustain meaningful client relationships
Navigate uncertain situations with confidence and adaptability
Utilize data insights to forecast workforce needs
Create refined schedules for healthcare operations
Stay informed on labor market trends to deliver significant results
What You Must Have
Bachelor's Degree
3 years of experience with 2 years working experience in cloud environments for advanced scheduling, perioperative / procedural team-based scheduling, timekeeping, reporting, and analytics
What Sets You Apart
Master's Degree preferred
Excelling in healthcare workforce management operations
Understanding key operational and financial drivers
Leveraging data for workforce scheduling optimization
Utilizing technology for dynamic scheduling
Understanding healthcare labor market trends
Benchmarking productivity and financial metrics
Building and maintaining client relationships
Supervising teams and fostering innovation
Learn more about how we work :
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy :
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.
For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines :
The salary range for this position is : $84,000 - $202,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation and more. To view our benefits at a glance, please visit the following link :
LI-Hybrid
Salary : $84,000 - $202,000
