Customer Care Representative

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

The primary role of the Sales Administrator positions is to maintain and grow sales within a defined customer base and geographical territory. The representative will develop and execute a customer-focused strategy that will lead to greater retention of the existing customer base, higher revenue per customer and ensure greater customer satisfaction.

Essential Duties & Responsibilities:

• Coordinate the sale of company products and/or services.
• Research and provide sales leads.
• Provide administrative support to the sales team.
• Maintain up-to-date customer records.
• Communicate significant customer concerns to sales lead and management.
• Manage all retention activities within an assigned customer base.
• Conflict resolution and problem-solving skills with an ability to work through difficult customer situations.
• Ability to build and maintain positive and effective customer relationships in a challenging, competitive environment.
• Deliver increased sales against an assigned quota.
• Act as the primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers plus knowledge of each account (e.g. key decision makers, equipment, service contract, history, etc.).
• Determine customer needs and develop sales strategies to meet those objectives.
• Responsible for new and existing residential sales opportunities.
• Maintain current knowledge of the business product offerings.
• Act as a liaison with other departments.
• Perform other duties assigned by management.

Education/Qualification:

• A high school diploma or equivalent is required.
• College degree, preferred.
• 1-2 years of customer facing sales experience preferred
• Proficiency in Microsoft Office Suite.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to work independently and in a fast-paced environment.
• Ability to anticipate work needs and interact professionally with customers.
• Excellent verbal and written communication skills.
• Highly organized and detailed oriented.
• Experience in office setting

Other Duties:

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
• Performs other duties as assigned.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

#really

Benefits and Perks:

• Excellent pay

• Medical, dental, vision

• Company paid life insurance

• Company paid short term disability

• 401K with employer match

• Paid vacation and company holidays

• Company vehicle (if job applicable)

Pye Barker Fire and Safety is an Equal Opportunity Employer