What are the responsibilities and job description for the Customer Experience Department Agent position at Pye-Barker Fire & Safety, LLC?
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This position is responsible for greeting, assisting, and providing direction and information to clients, visitors, and other guests of the organization. They will facilitate the efficient operation of the assigned department by performing a variety of clerical and administrative tasks.
Essential Duties & Responsibilities:
Greets clients, visitors, and guests; determines the purpose of each person’s visit and directs or escorts him or her to the appropriate location.
Provide support to vendors and clients in the community.
Answers, screens, and directs phone calls to staff; takes messages and schedules appointments.
Receives mail, documents, packages, and courier deliveries and delivers or distributes items.
Performs basic filing and recordkeeping.
Performs administrative and clerical support tasks.
Retrieves information as requested from records, email, minutes, and other related documents; prepares written summaries of data when needed.
Responds to and resolves administrative inquiries and questions.
Maintains office supplies and coordinates maintenance of office equipment.
Perform other duties assigned by management.
Education/Qualification:
Excellent verbal and written communication skills.
Minimum 2 years of Administrative experience.
Excellent interpersonal and customer service skills.
Proficient with Microsoft Office Suite or related software.
Excellent organizational skills and attention to detail.
Ability to work independently.
Bi-lingual preferred
Other Duties:
Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
Performs other duties as assigned.
Physical Requirements:
Prolonged periods of sitting at a desk.
Must be able to lift up to 15 pounds at times.
Pay Range: $21-23/hr
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Benefits and Perks:
Excellent pay
Medical, dental, vision
Company paid life insurance
Company paid short term disability
401K with employer match
Paid vacation and company holidays
Company vehicle (if job applicable)
Pye Barker Fire and Safety is an Equal Opportunity Employer
Salary : $21 - $23
