Customer Service/Sales Support Associate

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

Pye-Barker Fire & Safety – the largest fully integrated and full-service fire protection, life safety and security services provider in the United States – has acquired Seacoast Security. Seacoast Security is proud to be part of the Pye-Barker family.

The Customer Service / Sales Support Associate will be joining our growing sales support & installation processing department, going the extra mile to assist our external customers and internal personnel. This associate will be the first to interact with potential new customers and the last person to interact with existing customers moving out of the area and closing their accounts. This position requires good communication skills, professionalism, teamwork, accuracy, attention to detail and good follow-through skills to be successful. The position is directly responsible for creating an effortless customer experience for external and internal customers.

Compensation: $18.00 - $20.00 per hour, based on experience

Essential Duties & Responsibilities:

• Respond to various internal & external customer inquiries regarding alarm systems

• Assist sales personnel with contracts and documentation tracking as well as complete contracts for internal changes

• Complete data entry on customer accounts and in monitoring software, to include job entry & billing

• Collect and enter orders for new or additional products or services

• Effectively work with all departments of the business

• Ensure that appropriate actions are taken to resolve customers' problems and concerns

• Maintain customer accounts and records of customer interactions with details

• Inform immediate manager of pertinent issues or discrepancies as they occur

• Perform other duties assigned by management

Education/Qualification:

• High school diploma or equivalent is required

• A minimum of 6 months of previous data entry experience is required

• Must be organized with a strong ability to multi-task

• Excellent communication skills, including active listening skills

• Ability to handle issues in a professional and confident manner

• • Proficient computer skills with the ability to learn new software

• Customer Service and account billing experience preferred

Other Duties:

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.

• Performs other duties as assigned.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

#seacoastsecurity

Benefits and Perks:

• Excellent pay

• Medical, dental, vision

• Company paid life insurance

• Company paid short term disability

• 401K with employer match

• Paid vacation and company holidays

• Company vehicle (if job applicable)

Pye Barker Fire and Safety is an Equal Opportunity Employer