What are the responsibilities and job description for the Implementation Quality Manager position at Pye-Barker Fire & Safety, LLC?
Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.
Essential Duties & Responsibilities:
Assist in the identification of and resolution of gaps in the business processes, ensuring branches are fully operating within correct procedures and processes
Performs problem identification and on-the-spot training to prevent problem reoccurrence and knowledge transfer
To ensure the successful implementation of the ERP system and process integration by providing expert-level support and guidance to users
Coordinate with development, integration, and project management teams
Provide onsite support for transition as needed
Analyze business practices and map activities to standard practices
Identify and implement effective and efficient process improvements and system enhancements to support business needs
Serve as the subject matter expert on ERP systems and processes
Perform gap analysis to identify continuous improvement opportunities
Possesses an in-depth understanding of the Finance and Accounting function/process and business strategy and is viewed as a credible representative of Finance
Communicates and coordinates with other team leads, business leadership, IT and/or vendors to ensure appropriate integration of processes and ERP modules
Accountable for organizing weekly support calls, ensuring branch attendance and verifying a successful and complete implementation
Providing weekly progress updates, critical issues and current branch needs to Implementation Managers
Other ad hoc projects, as needed.
Education/Qualification:
3 years in Industry with Operational and Admin understanding
Advanced Microsoft Excel skills
Strong communication skills and ability to train team members with different learning styles
Ability to manage deliverables from multiple parties to meet challenging deadlines
Must be organized, able to prioritize and operate with a sense of urgency
Comfort working in a small team
Ability to adapt with a rapidly growing company and a dynamic role
Experience with ERPs, e.g Sedona, Service Trade, WeSuite etc
Other Duties:
Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
Performs other duties as assigned.
Core Values:
Customer-Bias: We promise to make recommendations that are always in the best interest of our customers and provide service that’s responsive and dependable, every time.
Trust: You can count on us to care for you—our customer—as we care for each other.
Respect: We have the utmost appreciation for this industry and each other and are proud to be working together to help our customers and neighbors protect what they’ve built.
Commitment: We’re committed to quality craftmanship, quick response and taking care of our team members and our customers like family.
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Benefits and Perks:
Excellent pay
Medical, dental, vision
Company paid life insurance
Company paid short term disability
401K with employer match
Paid vacation and company holidays
Company vehicle (if job applicable)
Pye Barker Fire and Safety is an Equal Opportunity Employer
