What are the responsibilities and job description for the Security Installation Technician position at Pye-Barker Fire & Safety, LLC?
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This Security Installation Technician is responsible for servicing, installing, and inspecting security systems (burglar alarms and camera systems). Ensure that all systems and components are maintained according to industry standards and the operational requirements of the customer.
Essential Duties & Responsibilities:
Install security systems or appropriate devices, dismantle and/or reconstruct equipment as required by customer or the Company.
System testing and inspection under maintenance agreement.
Respond to and complete troubleshooting and repairs.
Make connections and adjustments as directed and test the operation of all components of each device in the system for proper operation.
Responsible for being available for on-call rotation for service and will be on call as required by management.
Conduct site surveys upon request of management.
Prepare accurate and timely electronic service tickets and reports.
Maintain detailed records of repairs, installations, and service activities.
Report on activities completed, deferred, or requiring further action or material to management.
Interface successfully with Administration, Sales, Customers, and Management.
Diagnose and repair technical faults, including hardware malfunctions and software glitches.
Ensure proper integration with existing systems, such as monitors, network infrastructure, or control units.
Calibrate video equipment for optimal performance.
Update inventory records for parts and equipment used in repairs.
Adhere to industry standards and safety protocols during installation and servicing.
Communicate with customers on job status or completion (installation or service).
Write service and status reports.
Submit complete and accurate paperwork in a timely manner. Obtain proper signatures. Accurately record travel and service times, timesheets, identify warranties, changes and code issues and provide accurate descriptions.
Ability to work independently on customer sites
Perform other duties assigned by management.
Education/Qualification:
Minimum of 2 years’ experience installing security systems (burglar alarms and camera systems)
Minimum of 2 years’ experience of troubleshooting, conducting testing and inspection of systems under maintenance agreements
Minimum of 2 years' experience inspecting and servicing cameras, video, and network equipment preferred.
Must have a valid low voltage journeyman’s or contractor’s license.
Ability to use a variety of hand tools and video/electrical diagnostic equipment.
Must be willing to enroll in and complete manufacturers’ online training programs for various camera and access control systems.
A high school education or equivalent required. Some Technical school training is a plus.
Clean driving record and a valid Driver's License required.
Ability to always operate fleet vehicle in a safe manner.
Experience in a fast-paced environment with multiple stakeholders.
Other Duties:
Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
Performs other duties as assigned.
Physical Requirements:
Maybe required to sit; climb or balance; stoop, kneel, crouch or crawl.
Must be able to walk and stand.
Comfortable reaching, climbing (ladder/stairs) and bending.
Must be able to verbally communicate via telephone.
Must be able to lift and/or move up to 60 pounds.
Benefits and Perks:
Excellent pay
Medical, dental, vision
Company paid life insurance
Company paid short term disability
401K with employer match
Paid vacation and company holidays
Company vehicle (if job applicable)
Pye Barker Fire and Safety is an Equal Opportunity Employer
