What are the responsibilities and job description for the Operations Assistant position at Pye-Barker Fire & Safety?
Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.
Position Description :
This position serves in the capacity of assistant and providing administrative support for the Sales groups at the corporate level. Activities will include project and task execution for sales and marketing.
Major Responsibilities
Inputting quotes into the system.
Assist with billing disputes along with the collection team.
Assist customers with billing questions.
Creating and updating customer information.
Creating Material Requests and ensuring they are processed and completed by Purchasing.
Assist with scheduling
Emailing customers on behalf of the sales team.
Resolving customer issues and complaints
Qualifications / Educational Requirements :
Must be organized, efficient, detail-oriented and able to handle multiple priorities.
Excellent grammar, diction and spelling skills.
Extensive experience in Microsoft Office, especially with Excel and the creation of pivot tables & charts.
Bachelor’s Degree with at least 5 years office experience
Essential Duties & Responsibilities :
Coordinate the sale of company products and / or services
Research and provide sales leads
Provide administrative support to the sales team.
Process customer orders via phone, email and / or online order forms.
Ensure the accuracy of order information.
Service as a liaison to the logistics team when there are delivery questions or issues.
Maintain up-to-date customer records.
Maintain monthly, quarterly, and annual sales reports for management.
Communicate significant customer concerns to sales lead and management.
Work with team members to reach sales goals.
Maintain current knowledge of the business product offerings.
Assist with tracking all sales process.
Perform other duties assigned by management.
Education / Qualification :
A high school education or equivalent required.
Minimum of 5 year working as an administrative assistant or support agent.
Proficiency in Microsoft Office Suite and CRM platforms.
Excellent time management skills with a proven ability to meet deadlines.
Ability to work independently and in a fast-paced environment.
Ability to anticipate work needs and interact professionally with customers.
Excellent verbal and written communication skills.
Highly organized and detailed oriented.
Experience in office setting
Other Duties :
Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
Performs other duties as assigned.
Physical Requirements :
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Benefits and Perks : Excellent pay
Medical, dental, vision
Company paid life insurance
Company paid short term disability
401K with employer match
Paid vacation and company holidays
Company vehicle (if job applicable)
Pye Barker Fire and Safety is an Equal Opportunity Employer
