What are the responsibilities and job description for the Cowabunga Bay Customer Service Representative position at PYEK GROUP?
Description
Job Title: Customer Service Representative
Department: Group Sales
Position Type: Seasonal
Reports To: Regional Director of Sales
Date: April 18th, 2025
Basic Function:
Cowabunga Bay is seeking enthusiastic and friendly individuals to join our team as Customer Service Representatives! As the first point of contact for our guests, you’ll play a vital role in creating unforgettable experiences by delivering top-notch service with a positive attitude. Whether answering questions, resolving concerns, or providing park information, you’ll help make every visit safe, smooth, and full of fun!
Essential Duties & Responsibilities:
- Greet guests with a warm, friendly attitude and create a welcoming environment
- Provide accurate park information, including attractions, hours, ticketing, and events
- Resolve guest concerns or complaints efficiently and professionally
- Assist with lost & found, guest feedback, and incident reporting procedures
- Support ticketing operations, including online and onsite purchases or reprints
- Handle cash, credit card, and voucher transactions with accuracy when assigned
- Collaborate with other departments to ensure guest satisfaction
- Uphold Cowabunga Bay’s safety, appearance, and customer service standards
Requirements
- Minimum age: 17 years
- Excellent communication and interpersonal skills
- Friendly, patient, and able to handle guest concerns calmly under pressure
- Ability to stand for extended periods and work outdoors in varying weather
- Available to work flexible hours, including weekends and holidays
- Previous customer service or theme park experience is a plus, but not required
