Adventure Travel Consultant

Position Overview:

Pygmy Elephant is hiring a new team member that will handle reservations, operations and customer service. We are looking for someone who is goal oriented and driven to produce results. We are a small, fast growing company that offers advancement opportunities on the ground floor. This is an entry level position with room to grow into a sales role and management responsibility.

The new team member will be responsible for making sure the client onboarding process runs smoothly. She / he will lead the client through the onboarding process, make travel bookings and reservations, problem solve availability issues and provide customer support before, during and after travel.

About Us:

Pygmy Elephant creates Self-Guided Adventure tours for clients. We focus on long distance trekking tours. The Tour du Mont Blanc, Camino de Santiago, West Highland Way and the W-Trek in Torres del Paine are a few examples of places we send clients to every year. If you are an energetic, driven and detail oriented professional, please come join our team.

Job Duties:

• Understand the needs and requests of clients and consult them effectively on travel arrangements.
• Create detailed quotations using our backend system based on the needs of client.
• Create detailed and rich handbooks using our backend system based on client’s itinerary.
• Create detailed travel apps utilizing sophisticated online software.
• Make bookings and reservations with local accommodation, transport and activity suppliers. Work with clients to best meet itinerary goals based on market availability.
• Handle customer service throughout the life of a client’s trip – from initial quotation, to bookings, to support while travel to after travel support.
• Maintain relationships with key suppliers.
• Keep financial statements and documents.
• Create and update electronic records of clients.

Qualifications and Skills

• Proficiency in English; knowledge of additional languages is an advantage, especially French or Spanish.
• Ability to clearly communicate complex ideas
• Demonstrable ability to handle crises
• Detail oriented, passionate and driven
• Enjoys the outdoors and hiking
• Technologically savvy and has an entrepreneurial mindset

Experience:

• 2 years of previous customer service experience
• Degree in Hospitality, Travel, Tourism, Business or relevant field would be beneficial, however not mandatory.
• Industry experience in outdoor travel market a plus

Job Type: Full-time

Pay: $36,000.00 - $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Quarterly bonus
• Yearly bonus

Ability to Commute:

• Royal Oak, MI 48067 (Required)

Ability to Relocate:

• Royal Oak, MI 48067: Relocate before starting work (Required)

Work Location: Hybrid remote in Royal Oak, MI 48067

Salary : $36,000 - $40,000