What are the responsibilities and job description for the Product Support Engineer position at Pylon?
At Pylon, we're building the future of B2B Support.Top support and success teams at companies like Hightouch, Merge, and Sardine use Pylon to manage their customer support across Slack Connect, Microsoft Teams, Email, In-App Chat, Slack Community—all in one place.A unique opportunity to work on standing up the support function at a customer support company ! You'll be dogfooding the product everyday and you'll be turned to for more than just delivering great support. The team will look to you for product feedback, roadmap ideas, and process recommendations.What you'll doAnswer customer questions about the product, spanning a wide range of topicsWrite and update knowledge base content including troubleshooting guides, feature explainers, and more.Dogfood Pylon's suite of support products, give feedback, and influence roadmapWork closely with product and engineering to fix bugs and troubleshoot issuesHelp develop a scalable support processTinker with new processes, new features, and AIRequirementsLocated in (or will relocate to) San Francisco and excited about working in-personComfortable regularly interacting with customers over chat and videoAn interest in tinkering with the product0-8 years of experienceNOTE : Technical background and appetite is not required, but a big plus.BenefitsMedical, Vision, Dental insurance401KUnlimited PTOFood in the officeFun team offsites and eventsCompensation Range : $80K - $140K#J-18808-Ljbffr
Salary : $80,000 - $140,000
