What are the responsibilities and job description for the Care Management Support Coordinator II position at Pyramid Consulting, Inc?
Immediate need for a talented Care Management Support Coordinator II. This is a 06 Months Contract opportunity with long-term potential and is located in U.S.(Remote). Please review the job description below and contact me ASAP if you are interested.
Job ID:25-69003
Pay Range: $22 - $24/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
#prof
Job ID:25-69003
Pay Range: $22 - $24/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Location: Remote- MST preferable
- We can accept EST but MUST be able to work the 11am-8pm shift.
- We have very strict guidelines regarding the shifts, including breaks and lunches.
- Answering busy inbound/outbound queue, working multiple systems at one time, able to multitask easily.
- Consistent communication with Supervisor and Seniors
- With each phone call- documentation is required in Virtual Health
- Multiple inbound calls per hour to be completed by CMSC II. (Can’t go below 80/month)
- Meeting Monthly metrics
- Average speed of answered calls less than 30 seconds.
- Skills-2 years inbound call center experience
- Customer service / listening skills / documentation skills
- Multitasking and working within multiple systems at once.
- MUST be willing to work a complete 6 months prior to taking off (HOWEVER, it must be a valid reason and accommodation if needing to be off work- case-by-case, TBD)
- Program Coordinator Experience
- 2 years inbound call center experience
- customer service
- Education Requirement:HSD
- Basic understanding of Microsoft Office Applications.
- MST hours 8am-5pm (Mar-Oct)Shift:
- 9 am-6pm (Oct-Mar)
- 11am-8 pmEST (Jan-Dec).
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
#prof
Salary : $22 - $24
