What are the responsibilities and job description for the Care Navigator position at Pyramid Consulting, Inc?
Job ID: 25-62242
Pay Range: $22 - $26/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Health Plan
- Call Center
- Would be working with MSC Department and assisting in taking calls for our STAR PLUS member.
- Team is to cover and answer calls that come in through call center.
- This is to cover the SCs who are out in LOA, FMLA and the openings we have open.
- Self-starters, eager to learn, great customer service
- Every day they will learn and speak to different members and network providers to assist them with their needs.
Key Requirements and Technology Experience:
- Key skills; Call Center
- Medicare
- Healthcare insurance
- Must haves: good attendance, call center background; worked with MCO insurance
- Nice to haves: background in Service Coordination, and call center experience.
- Disqualifiers: no call center experience, upcoming extended PTO/time off
- Performance indicators:
- Software Skills: Will be using various software on the job: Microsoft Office Suite, Avaya, Zoom, Skype
- Experience of learning different Medicaid products
- These positions work in a Call Center setting where the contractors are on a phone queue
- Top 3 must-have hard skills
- Level of experience with each
- Candidate Review & Selection 1 Customer service, call center experience
- Computer knowledge, specifically Excel and other Office features (Teams, Outlook, etc.…)
- Insurance background.
- Education/Certification ;High school Diploma or GED.
- Preferred: BA in Social Work or Healthcare Mgmt, LVN, CNA, CMA, RT, Pharmacy Tech
Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Salary : $22 - $26
