What are the responsibilities and job description for the Collections Specialist position at Pyramid Consulting, Inc?
Immediate need for a talented Collections Specialist. This is a 12 months contract opportunity with long-term potential and is located in Phoenix, AZ (Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID:25-56588
Pay Range: $18 - $21/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Service both inbound and outbound phone calls across all client product lines through automated and manual outbound dialing in an attempt to collect payment and/or arrange for payments, utilizing effective telephone collection techniques and principles while meeting call service levels.
- Under close supervision, performs individual member needs assessment to quickly determine the member's reason for delinquency and provide customized solutions and advice to improve their financial security.
- With close supervision, negotiates mutually satisfactory payment arrangements within defined guidelines.
- Follows all applicable local, state, and national laws and regulations surrounding the collection industry and within the client's standards.
- Under close supervision, completes required account verification and account maintenance.
- Documents all pertinent customer contact information and updates collection attempts/call results into the appropriate database.
Key Requirements and Technology Experience:
- Key Skills:Debt Collections; Call Center Environment; Make Outbound Calls; Auto-dialer; MS Excel .
- Must have negotiation skills, communication skills, and problem-solving skills.
- 2 or more years of combined customer contact, sales, or collections experience in the financial services industry.
- 6 months of computer experience required, utilizing multiple computer applications in a Windows-based environment.
- MS Excel, MS Word, and Auto-dialer experience is highly preferred
- Strong verbal and written communication skills.
- College degree preferred.
Our client is a leading Banking Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
Salary : $18 - $21
