CRM Support Specialist

Immediate need for a talented CRM Support Specialist . This is a 06 months contract opportunity with long-term potential and is located in Atlanta GA(Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-65237

Pay Range: $38 - $41/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• The main responsibilities of a CRM Support Specialist encompass a blend of technical, analytical, and interpersonal skills:
• User Training and Support: Provide training and ongoing support to team members using the CRM system, ensuring they understand how to effectively leverage its tools and capabilities.
• Release Support: Create, update, and maintain necessary documentation, videos, and guides for releases; Provide ongoing functional trainings, e.g. features releases and office hours.
• User Feedback Management & Insights: Collect and analyze customer feedback from user chats, super user community, usage analytics, ticket insights, using insights to make recommendations for service improvements and product enhancements.
• Inquiry Management: Triage support tickets to ensure timely and effective resolution; Collaborate with other teams to address and resolve complex issues.
• New User Onboarding: Support the onboarding process for new users including system setup and access, documentation, training, etc.
• Analyze support & usage metrics: Develop and provide metrics in a timely manner to track the overall support performance, identify trends / themes or areas for improvement in support, documentation or training.

Key Requirements and Technology Experience:

• Key Skills: Customer Service,MS Dynamics /CRM and User Training.
• 2 years experience with Microsoft Dynamics CRM is essential; Experience with Client is a plus
• Strong communication skills and ability to communicate technical information clearly and concisely to non-technical audiences
• Proven customer service skills and ability to communicate effectively with users, listen to their needs and provide empathetic and helpful problem solving and support
• Problem solving skills and the ability to identify, analyze and resolve issues in a timely and efficient manner
• Strong written and verbal communication and excellent presentation skills
• Excellent organization skills and time management
• Experience in organizational change management
• Experience working on enterprise wide or global programs of work
• Strong analytical skills to be able to analyze data and identify trends to identify areas of opportunity for training or potential feature enhancements
• Should demonstrate a proactive & positive attitude: independently identifying and undertaking tasks with a problem-solving mindset
• Collaborative mindset and ability to work effectively in a team.

Our client is a leading Investment management Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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