What are the responsibilities and job description for the Customer Service Advocate I position at Pyramid Consulting, Inc?
Immediate need for a talented Customer Service Advocate I. This is a 03 Months Contract opportunity with long-term potential and is located in Hawaii (Remote). Please review the job description below and contact me ASAP if you are interested.
Job ID:25-66788
Pay Range: $18 - $19/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy [Link available when viewing the job].
#prof J2W:CB3
Job ID:25-66788
Pay Range: $18 - $19/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Respond to member/provider calls.
- Receives and responds to routine member and/or provider inquiries, requests, and/or concerns accurately and timely.
- Mitigates and prevents complaints from being escalated to resolve in initial contact.
- Serves as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns.
- Provides support on various member or provider issues to ensure customers receive high-quality service.
- Maintains performance and quality standards based on established contact center metrics.
- Provides customer service in a fast-paced contact center environment over the phone, via live chats and emails.
- Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications.
- Remains up-to-date and adheres to quality standards, regulations, and all other policies to ensure quality, consistency, and compliance.
- Provides expertise in resolving multiple inquiries, requests, and/or concerns across all areas of responsibilities.
- Performs other duties as assigned.
- Skills-Customer Service , Call Center Representative, Microsoft Office, Outbound calling & Inbound Calling, CSR.
- Telephony soft skills/reliable internet connection.
- Call Center Representative experience.
- Customer service skills / Computer literate.
- Microsoft Office is required.
- Ability to work independently and self-regulate in a remote working environment to maintain performance and productivity.
- A High School Diploma or a GED is required.
- Location: Remote – Candidate must be based in HI.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy [Link available when viewing the job].
#prof J2W:CB3
Salary : $18 - $19
