What are the responsibilities and job description for the Customer Service Advocate I position at Pyramid Consulting, Inc?
Immediate need for a talented Customer Service Advocate I. This is a 06 Months Contract opportunity with long-term potential and is located in NV, OR, AZ (Remote). Please review the job description below and contact me ASAP if you are interested.
Job ID:25-57723
Pay Range: $18 - $19.32/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy [Link available when viewing the job].
#prof J2W:CB3
Job ID:25-57723
Pay Range: $18 - $19.32/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- As a part of our hiring process, along with an option to directly connect with a Recruiter or apply online, we now offer a texting option to enhance your candidate experience. Click the link below which contains the job description and a few basic questions that will help you ensure this is a good fit and expedite the shortlisting process or you can directly email me. [Link available when viewing the job]
- Advocates support inbound calls in a fast-paced environment, helping callers understand their benefits.
- Advocates are dedicated to addressing inquiries, issues, or concerns for both members and providers.
- Leverages a variety of communication channels to deliver timely, accurate, and personalized support during routine calls, with an emphasis on achieving First Call Resolution (FCR).
- Resolves basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution.
- Maintains performance and quality standards based on established contact center metrics.
- Provides customer service in a high pace contact center environment over the phone, via live chats and emails.
- Documents all members or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications.
- Remains up-to-date and adheres to quality standards, regulations, and all other policies to ensure quality, consistency, and compliance.
- Performs other duties as assigned.
- Expected to adhere to attendance policy.
- Expected to meet Key Performance Indicators (KPI) Metrics.
- Average Talk Time.
- Average Hold Time.
- Average After-Call Work.
- Scheduled Adherence.
- Meet Quality Assurance Exceptions.
- Adhere to State Regulatory Standards (Appeals & Grievances, Call Drivers, etc.)
- All Advocates are expected to mitigate and prevent complaints from being escalated to resolve in the initial contract.
- Complies with all policies and standards.
- Skills- Call Center/customer service experience ,Healthcare Experience
- Inbound/Outbound call handlings in fast-paced environment,
- Job Stability .
- Customer Service
- Multitasking- interacting and multitasking using multiple systems and programs simultaneously
- Active listening, Coachable, Team player
- Health Care Systems; Medi-cal, Phone Etiquette
- Education Requirement: High School Diploma or GED.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy [Link available when viewing the job].
#prof J2W:CB3
Salary : $18 - $19
