Customer Service Advocate

Immediate need for a talented Customer Service Advocate. This is a 03 months contract opportunity with long-term potential and is located in U.S(Remote). Please review the job description below and contact me ASAP if you are interested.
 
Job ID:25-59706
 
Pay Range: $17 - $17.50/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• These openings are for supporting the call volume for our internal and external health plans.
• Answer incoming healthcare contact center calls and route appropriately to clinical staff.
• Gather and verify demographic information and document calls using standard computer software and systems.
• Use tools and apply problem-solving skills to identify immediate caller needs, including potential crisis calls; escalate crisis calls according to standard operating procedures.
• Use verbal communication strategies to effectively elicit information, gain confidence from caller and provide reassurance.
• Answer inbound call and make outbound calls according to department policies and procedures.
• Use active listening skills and interviewing techniques to accurately identify caller’s presenting concerns.
• Identify and employ alternative approaches to communicate with callers when encountering barriers.

Key Requirements and Technology Experience:

• Key Skills:Call Center, Bilingual/Spanish, computer proficiency .
• Bilingual in English and Spanish
• Call Center/customer service experience: 3 to 6 months required               
• Flexible in schedules (365-day operations, including holidays)        
• Typing and computer knowledge – 30 WPM
• MUST be able to attend first 2 weeks of training with no time missed.
• During training – attendance is key metric. Need to attend training 100% of the time for the first 2 weeks, any days missed will result in valuable information missed that make it difficult to catch up.
• There is a set curriculum and agenda.
• Candidates who miss training time have not historically been successful in the role.
• weeks post-training: Quality, Adherence, Productivity, Documentation, Attendance will be measured regularly.  

Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy [Link available when viewing the job].

#prof

J2W:CB3

Salary : $17 - $18