Customer Service Representative II

Immediate need for a talented Customer Service Representative II. This is a 12 Months Contract opportunity with long-term potential and is located in Houston, TX (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID:24-46463

Pay Range: $18 - $19.28/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
• Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
• Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision.
• Primary job functions do not typically require exercising independent judgment.
• Typically reports to a supervisor or manager.
  
  

Key Requirements and Technology Experience:

• Skill-Type proficiently (45 WPM minimum), meaning that they don’t have to look at the keyboard to locate the letters.
• Pass a basic computer literacy test to demonstrate fundamental commands like using Ctrl/Alt/Delete to lock a screen, use of copy/paste, proficient in Word or OneNote for note taking, etc. 85% on Basic computer skills test.
• Pass a basic phone etiquette test. 85% score on Proveit or IBM or Kenexa some testing tool.
• Demonstrate high-school level literacy, reading comprehension, and math skills (to calculate billing balances.)
• Demonstrate ability to learn quickly and can retain information that is learned.
• Demonstrate experience with a multi-line phone system like Avaya or Cisco (e.g., handle transfer / conference / outbound calls).
• Have experience with a customer relationship management (CRM) system like CC&B, NOVA, Medisoft, etc.
• Requires a high school diploma or equivalent and 4-6 years of experience in the field or in a related area.
• Experience in any Customer service field.
• Ability to multi-task and work in a fast-paced, call center environment.
• Proficiency working on a computer.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Communicating with customers through various channels (inbound, outbound, email & chat).
• Acknowledging and resolving customer inquiries.
• Strong interpersonal skills.
• Strong verbal communicator.
• Note: Candidates must be flexible to work ANY shift during the hours of operation from 7:00am to 6:00pm CST, Monday to Friday. The starting shift for this position will be from 9:00am to 6:00pm. Flexibility is key as they could be asked to stay and work late if there is storm, outage or high call volume.
  
  

Our client is a leading Energy Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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