Product Quality Complaints Sample Room Technician

Immediate need for a talented Product Quality Complaints Sample Room Technician. This is a 12 months contract opportunity with long-term potential and is located in Framingham, MA (Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-60770

Pay Range: $25 - $30/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Responsible for E2E operations conducted in PQC Sample Room
• On site support 5 days/week, ability to work wearing PPE
• Responsible for handling used complaint samples
• Process returned complaint samples as per PQC Sample Room Manual
• Identifies and handles lot discrepancies correctly with returned complaint samples.
• Updates the complaint records in the systems.
• Prepares products for shipments to the manufacturing sites
• Prepare shipping labels using FedEx equipment.
• Assemble shipping containers to the sites
• Deliver assembled mailers to main client mail room or arrange for daily pick up
• Responsible for resolving all discrepancies directly with the reporters
• Create new complaints in both Meteor and Qualipso
• Identify complaints for FAR/BPDR (Field Alert and Biological Product Deviation Report) reporting as necessary
• Use various Excel reports for daily operations.
• Act as a SME on PQC Sample Room operations and provide support during audits and inspections
• Act as a trainer for new associates
• Manage PQC Sample Room Manual
• Complete all required trainings (i.e. DOT, IATA, blood borne pathogens)
• Manage all supplies and maintain inventory required for daily operation of a PQC Sample Room.

Key Requirements and Technology Experience:

• Key Skills:Complaint Handling, Sample room, Shipping .
• Order supplies and work directly with the vendors for customized PO.
• Responsible for maintaining all equipment and tools in PQC Sample Room .
• Proficient with use of all databases within the department (ie. Meteor, Qualipso, Microsoft Office).
• Understands the importance of processing GxP data according to GDP foundations.
• Knowledge of all client products marketed in the US.
• Understands PQC process flow.
• Understands the FDA complaints regulations for the drug, combinations products and medical devices.
• Maintains PQC reports as needed.
• Understands export shipping requirements for shipment of waste pharmaceuticals to overseas manufacturing sites.
• Prepare international shipping manifests, commercial invoices and customs forms.
• Provides complaint support to other company departments including Customer Service, Medical Information, Pharmacovigilance, Sales Associates, Regulatory, Commercial, Operations, Legal, and Risk Management.
• Performs other duties as assigned.
• Ability to lift/move 20lb and work standing 50%
• Maintains use of Universal Precautions while working .

Our client is a leading Pharmaceutical Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy .